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Websites report cookies are disabled

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Revision as of 22:19, 30 June 2007
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(cleanup, mentioned where to find exceptions in firefox)
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{{appliesto2|Firefox|Mozilla Suite|Issues}} {{appliesto2|Firefox|Mozilla Suite|Issues}}
-Many websites require [[cookies]] to function properly. If a website warns you that it cannot set cookies, yet you have cookies enabled in "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy" and the site in question is not blocked in your cookie exceptions list (found in that same preference window), then your software firewall may be blocking or filtering cookies.+Many websites require [[cookies]] to function properly, and block you from entering if they can't set cookies. This article discussed how to ensure cookies work property.
-=== Zone Alarm ===+==Application settings==
-If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control."+Firefox and Mozilla Suite have settings to enable or disable cookies. You should ensure Firefox or Mozilla Suite is set to allow cookies from the site.
-You may need to clear the browser's cache after you change this setting.+* '''Firefox''': Open [[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy and make sure "Accept cookies from sites" is checked and that the site you're trying to access isn't listed under "Exceptions".
 + 
 +==Zone Alarm==
 +The Zone Alarm software firewall has a feature that can block cookies. If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control."
 + 
 +Clear the browser's cache after you change this setting:
 + 
 +* '''Firefox''': Tools -> Clear Private Data, check "Cache" and uncheck everything else, click "Clear Private Data Now".
[[Category:Websites]] [[Category:Websites]]

Revision as of 16:31, 9 July 2007

This article applies to Firefox and Mozilla Suite.

Many websites require cookies to function properly, and block you from entering if they can't set cookies. This article discussed how to ensure cookies work property.

Application settings

Firefox and Mozilla Suite have settings to enable or disable cookies. You should ensure Firefox or Mozilla Suite is set to allow cookies from the site.

  • Firefox: Open Tools -> Options -> Privacy and make sure "Accept cookies from sites" is checked and that the site you're trying to access isn't listed under "Exceptions".

Zone Alarm

The Zone Alarm software firewall has a feature that can block cookies. If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control."

Clear the browser's cache after you change this setting:

  • Firefox: Tools -> Clear Private Data, check "Cache" and uncheck everything else, click "Clear Private Data Now".