Websites report cookies are disabled: Difference between revisions

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(added Mozilla Suite/SM, added menu sequence for Private Data Settings since "Tools -> Clear Private Data" won't show settings if the "ask me" option is unchecked)
 
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{{appliesto2|Firefox|Mozilla Suite|Issues}}
Many websites require [[cookies]] to function properly and will block you from entering if they can't set cookies. If websites report that cookies are disabled or if you are unable to log into websites, try the following:
 
Many websites require [[cookies]] to function properly, and block you from entering if they can't set cookies. This article will help you make sure that cookies are working.


==Application settings==
==Application settings==
Firefox and Mozilla Suite have settings to enable or disable cookies. You should ensure Firefox or Mozilla Suite is set to allow cookies from the site.
Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows:
 
* '''Firefox''': Open "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy".  In Firefox 3.5 and above, select "Use custom settings for history" in the drop-down menu, if another option is shown.  Make sure "Accept cookies from sites" is checked and, in Firefox 3.0 and above,  make sure that "Accept third-party cookies" is also checked.  Open the "Exceptions" list and remove any entries for the site, if found,  with the status "Block".
* '''Firefox''': Open [[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy and make sure "Accept cookies from sites" is checked and that the site you're trying to access isn't listed under "Exceptions".
* '''Mozilla Suite/SeaMonkey:''' Open "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected, then go to the Cookie Manager, click the "Cookie Sites"  tab and remove any entries for the site, if found, with the status "site cannot set cookies".


* '''Mozilla Suite/SeaMonkey:''' Open "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected and that the sites you're trying to access isn't listed under "Cookie Manager -> Cookie Sites".
== Security software settings==
Internet security and privacy software may have features that block cookies. 
*Some versions of the ZoneAlarm [[firewalls| firewall]] include a "Cookie Control" feature.  Double-click the ZA icon in the system tray (lower right corner of the screen). With ZA open, click on the "Privacy" button, then click on the "Main" tab at the upper right and turn off "Cookie Control."   Note: The cookie blocker and other Privacy features were removed in ZoneAlarm 2010 (version 9). [http://forums.zonelabs.com/showthread.php?t=77413] [http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-2412713784021954768/view_question!PAGETYPE?sq=privacy&sf=101113&sg=1&st=73940&documentid=370528&action=view]
*CA Internet Security also includes a "Cookie Control" feature, described [http://cainternetsecurity.net/Kb/kd.aspx?KDId=1026 here].


==Zone Alarm==
After changing the setting that controls cookies in your security software, [[Clearing the cache|clear the cache]] of stored websites as follows:
The Zone Alarm software firewall has a feature that can block cookies. If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control."
* '''Firefox 3 and above:''' "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Advanced -> Network / Offline Storage -> Clear Now"
* '''Firefox 2:''' Tools -> Options -> Advanced -> Network / Cache -> Clear Now"
* '''Mozilla Suite/SeaMonkey:''' "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Advanced -> Cache -> Clear Cache"


Clear the browser's cache after you change this setting:
==Other solutions==
If you have checked your cookie settings and you are still having problems,  try the following:
* In your Mozilla application, open the Cookie Manager  ([[#Application settings|see above]]) and remove the stored cookies associated with the problem websites (or remove all cookies)  and then [[clearing the cache|clear the cache]].  When you return to the problem website, a new cookie should be set.
* If you still have problems after doing the above,  the [[cookies]] file may be corrupt.  You can remove the cookies file so that a new one can be generated as follows  (this will remove all stored cookies): [[Kill application|Exit Firefox/Mozilla Suite/SeaMonkey]], open the [[profile folder]] for your Mozilla application and then delete or rename [[cookies.txt]] (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or [[cookies.sqlite]] and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2).


* '''Firefox''': Click  "Tools -> Clear Private Data".  A "Clear Private Data" dialog should open  (if it doesn't, click "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy / Private Data -> Settings"). Check "Cache" and uncheck everything else, then click "Clear Private Data Now".
==External links==
* '''Mozilla Suite/SeaMonkey:''' Click "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Advanced -> Cache - > Clear Cache".
*[http://support.mozilla.com/en-US/kb/Websites+say+cookies+are+blocked Websites say cookies are blocked (Firefox Support)]
*[http://support.mozilla.com/kb/Cannot+log+in+to+websites Cannot log in to websites (Firefox Support)]


[[Category:Websites]]
[[Category:Websites]]
[[Category:Issues (Firefox)]]
[[Category:Issues (Mozilla Suite)]]

Latest revision as of 23:26, 17 July 2011

Many websites require cookies to function properly and will block you from entering if they can't set cookies. If websites report that cookies are disabled or if you are unable to log into websites, try the following:

Application settings

Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows:

  • Firefox: Open "Tools -> Options -> Privacy". In Firefox 3.5 and above, select "Use custom settings for history" in the drop-down menu, if another option is shown. Make sure "Accept cookies from sites" is checked and, in Firefox 3.0 and above, make sure that "Accept third-party cookies" is also checked. Open the "Exceptions" list and remove any entries for the site, if found, with the status "Block".
  • Mozilla Suite/SeaMonkey: Open "Edit -> Preferences -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected, then go to the Cookie Manager, click the "Cookie Sites" tab and remove any entries for the site, if found, with the status "site cannot set cookies".

Security software settings

Internet security and privacy software may have features that block cookies.

  • Some versions of the ZoneAlarm firewall include a "Cookie Control" feature. Double-click the ZA icon in the system tray (lower right corner of the screen). With ZA open, click on the "Privacy" button, then click on the "Main" tab at the upper right and turn off "Cookie Control." Note: The cookie blocker and other Privacy features were removed in ZoneAlarm 2010 (version 9). [1] [2]
  • CA Internet Security also includes a "Cookie Control" feature, described here.

After changing the setting that controls cookies in your security software, clear the cache of stored websites as follows:

  • Firefox 3 and above: "Tools -> Options -> Advanced -> Network / Offline Storage -> Clear Now"
  • Firefox 2: Tools -> Options -> Advanced -> Network / Cache -> Clear Now"
  • Mozilla Suite/SeaMonkey: "Edit -> Preferences -> Advanced -> Cache -> Clear Cache"

Other solutions

If you have checked your cookie settings and you are still having problems, try the following:

  • In your Mozilla application, open the Cookie Manager (see above) and remove the stored cookies associated with the problem websites (or remove all cookies) and then clear the cache. When you return to the problem website, a new cookie should be set.
  • If you still have problems after doing the above, the cookies file may be corrupt. You can remove the cookies file so that a new one can be generated as follows (this will remove all stored cookies): Exit Firefox/Mozilla Suite/SeaMonkey, open the profile folder for your Mozilla application and then delete or rename cookies.txt (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or cookies.sqlite and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2).

External links

Retrieved from "http://kb.mozillazine.org/index.php?title=Websites_report_cookies_are_disabled&oldid=43618"