Websites report cookies are disabled: Difference between revisions

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m (removed "appliesto" template since "applies to Mozilla Suite" at the top is misleading.)
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{{appliesto2|Firefox|Mozilla Suite|Issues}}
Many websites require [[cookies]] to function properly and will block you from entering if they can't set cookies.  If websites report that cookies are disabled or if you are unable to log into websites, try the following:
Many websites require [[cookies]] to function properly and will block you from entering if they can't set cookies.  If websites report that cookies are disabled or if you are unable to log into websites, try the following:


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*[http://support.mozilla.com/kb/Cannot+log+in+to+websites Cannot log in to websites (Firefox Support)]
*[http://support.mozilla.com/kb/Cannot+log+in+to+websites Cannot log in to websites (Firefox Support)]


[[Category:Websites]]
[[Category:Websites]]
[[Category:Issues (Firefox)]]
[[Category:Issues (Mozilla Suite)]]

Revision as of 00:29, 3 September 2009

Many websites require cookies to function properly and will block you from entering if they can't set cookies. If websites report that cookies are disabled or if you are unable to log into websites, try the following:

Application settings

Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows:

  • Firefox: Open "Tools -> Options -> Privacy". In Firefox 3.5, select "Use custom settings for history" in the drop-down menu, if another option is shown. Make sure "Accept cookies from sites" is checked and, in Firefox 3.0 and above, make sure that "Accept third-party cookies" is also checked. Open the "Exceptions" list and remove any entries for the site, if found, with the status "Block".
  • Mozilla Suite/SeaMonkey: Open "Edit -> Preferences -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected, then go to the Cookie Manager, click the "Cookie Sites" tab and remove any entries for the site, if found, with the status "site cannot set cookies".

Security software settings

Internet security and privacy software may have features that block cookies. The Zone Alarm Pro software firewall includes a "Cookie Control" feature. If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on the "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control." Similar instructions apply to the CA Personal Firewall, which also includes a "Cookie Control" feature described here.

After changing the setting that controls cookies in your security software, clear the cache of stored websites as follows:

  • Firefox 3: "Tools -> Options -> Advanced -> Network / Offline Storage -> Clear Now"
  • Firefox 2: Tools -> Options -> Advanced -> Network / Cache -> Clear Now"
  • Mozilla Suite/SeaMonkey: "Edit -> Preferences -> Advanced -> Cache -> Clear Cache"

Other solutions

If you have checked your cookie settings and you are still having problems, try the following:

  • In your Mozilla application, open the Cookie Manager (see above) and remove the stored cookies associated with the problem websites (or remove all cookies) and then clear the cache. When you return to the problem website, a new cookie should be set.
  • If you still have problems after doing the above, the cookies file may be corrupt. You can remove the cookies file so that a new one can be generated as follows (this will remove all stored cookies): Exit Firefox/Mozilla Suite/SeaMonkey, open the profile folder for your Mozilla application and then delete or rename cookies.txt (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or cookies.sqlite and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2).

External links