Websites report cookies are disabled: Difference between revisions
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Alice Wyman (talk | contribs) (Applications settings: added "Accept third-party cookies" for Firefox 3 and above, updated for Firefox 3.5, other minor edits) |
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==Application settings== | ==Application settings== | ||
Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows: | Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows: | ||
* '''Firefox''': Open [[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy | * '''Firefox''': Open "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy". In Firefox 3.5, select "Use custom settings for history" in the drop-down menu, if another option is shown. Make sure "Accept cookies from sites" is checked and, in Firefox 3.0 and above, make sure that "Accept third-party cookies" is also checked. Open the "Exceptions" list and remove any entries for the site, if found, with the status "Block". | ||
* '''Mozilla Suite/SeaMonkey:''' Open "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected | * '''Mozilla Suite/SeaMonkey:''' Open "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected, then go to the Cookie Manager, click the "Cookie Sites" tab and remove any entries for the site, if found, with the status "site cannot set cookies". | ||
== Security software settings== | == Security software settings== | ||
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==Other solutions== | ==Other solutions== | ||
If you have checked your cookie settings and your are still having problems logging into websites, try the following: | If you have checked your cookie settings and your are still having problems logging into websites, try the following: | ||
* In your Mozilla application, open the Cookie Manager ([[#Application settings|see above]]) and remove the stored cookies associated with the problem websites (or remove all cookies) and then [[clearing the cache|clear the cache]] | * In your Mozilla application, open the Cookie Manager ([[#Application settings|see above]]) and remove the stored cookies associated with the problem websites (or remove all cookies) and then [[clearing the cache|clear the cache]]. When you return to the problem website, a new cookie should be set. | ||
* If you still have problems after doing the above, the [[cookies]] file may be corrupt. You can remove the cookies file so that a new one can be generated as follows (this will remove all stored cookies): [[Kill application|Exit Firefox/Mozilla Suite/SeaMonkey]], open the [[profile folder]] for your Mozilla application and then delete or rename [[cookies.txt]] (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or [[cookies.sqlite]] and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2). | * If you still have problems after doing the above, the [[cookies]] file may be corrupt. You can remove the cookies file so that a new one can be generated as follows (this will remove all stored cookies): [[Kill application|Exit Firefox/Mozilla Suite/SeaMonkey]], open the [[profile folder]] for your Mozilla application and then delete or rename [[cookies.txt]] (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or [[cookies.sqlite]] and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2). | ||
Revision as of 15:51, 1 September 2009
- This article applies to Firefox and Mozilla Suite.
Many websites require cookies to function properly and will block you from entering if they can't set cookies. If websites report that cookies are disabled or if you are unable to log into websites, try the following:
Application settings
Firefox and Mozilla Suite/SeaMonkey have settings to enable or disable cookies. Open the Cookie Manager and make sure your Mozilla application is set to allow cookies from the site, as follows:
- Firefox: Open "Tools -> Options -> Privacy". In Firefox 3.5, select "Use custom settings for history" in the drop-down menu, if another option is shown. Make sure "Accept cookies from sites" is checked and, in Firefox 3.0 and above, make sure that "Accept third-party cookies" is also checked. Open the "Exceptions" list and remove any entries for the site, if found, with the status "Block".
- Mozilla Suite/SeaMonkey: Open "Edit -> Preferences -> Privacy & Security -> Cookies" and make sure "Allow all cookies" is selected, then go to the Cookie Manager, click the "Cookie Sites" tab and remove any entries for the site, if found, with the status "site cannot set cookies".
Security software settings
Internet security and privacy software may have features that block cookies. The Zone Alarm Pro software firewall includes a "Cookie Control" feature. If you're using Zone Alarm, double-click its icon in the system tray in the lower right corner of the screen. With ZA open, click on the "Privacy" button in the left hand part of the screen. Then click on the "Main" tab at the upper right. Once you're in, turn off "Cookie Control." Similar instructions apply to the CA Personal Firewall, which also includes a "Cookie Control" feature described here.
After changing the setting that controls cookies in your security software, clear the cache of stored websites as follows:
- Firefox 3: "Tools -> Options -> Advanced -> Network / Offline Storage -> Clear Now"
- Firefox 2: Tools -> Options -> Advanced -> Network / Cache -> Clear Now"
- Mozilla Suite/SeaMonkey: "Edit -> Preferences -> Advanced -> Cache -> Clear Cache"
Other solutions
If you have checked your cookie settings and your are still having problems logging into websites, try the following:
- In your Mozilla application, open the Cookie Manager (see above) and remove the stored cookies associated with the problem websites (or remove all cookies) and then clear the cache. When you return to the problem website, a new cookie should be set.
- If you still have problems after doing the above, the cookies file may be corrupt. You can remove the cookies file so that a new one can be generated as follows (this will remove all stored cookies): Exit Firefox/Mozilla Suite/SeaMonkey, open the profile folder for your Mozilla application and then delete or rename cookies.txt (Firefox 2 and Mozilla Suite/SeaMonkey 1.x) and/or cookies.sqlite and any cookies.sqlite-journal files (Firefox 3 and SeaMonkey 2).
