User name and password not remembered

This article deals with Firefox or Mozilla Suite not remembering user names and passwords you enter. If Firefox remembers the password after you enter a user name, see Password only filled after entering user name.

Note: If previously saved passwords are not automatically entered when logging into websites and new passwords can't be saved, this is a known bug in Firefox 3.0.2 which should be fixed in Firefox 3.0.3.

Password Manager settings

You must have the "Remember passwords" feature enabled for the browser to remember them. In Firefox 2, make sure Tools -> Options -> Security / Passwords -> "Remember passwords for sites" is checked.

Additionally, you may have once told the browser to never save the passwords for the site. In Firefox 2, check the list under Tools -> Options -> Security / Passwords -> Exceptions.

Passwords cleared with Clear Private Data

Firefox's Clear Private Data feature may be set to clear your passwords when you close Firefox. Make sure that Tools -> Options -> Privacy -> "Always clear my private data when I close Firefox" is unchecked, or that under Settings, "Saved Passwords" is not checked.

Sites prohibit password saving

Some websites, for example Hotmail, Yahoo! Mail, and some banks, specify that your username and password should not be saved. You can override this behaviour.

Using a bookmarklet

1. Bookmark the "remember passwords" link on this page.
2. Go to the log in page of the site you want to save your details.
3. Enter your login and password, but do not submit.
4. Open the bookmark you just made. (Nothing will appear to happen).
5. Submit.

On subsequent visits, your user name and password should be filled in.

Using an extension

• Always remember password 0.6 extension.
• Greasemonkey extension with related scripts:
  • Allow password remembering
  • Auto-login

See also

• Password Manager
• Master password

External links

• Remembering passwords (Firefox Support)
• Username and password not remembered (Firefox Support)
• Cannot use or save passwords after upgrading Firefox (Firefox Support)