Updates reported when running newest version: Difference between revisions

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(removed Windows XP example which may be outdated and added an additional (current) location for Windows 7)
(removed outdated Firefox 2.0.0.2 info and obsolete SUMO article; added bug 572162 reference)
 
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Firefox may report that an update is available even though you are running the most recent version of Firefox and no updates exist.  One of these methods should fix the problem.   
Firefox may report that an update is available even though you are running the most recent version of Firefox and no updates exist.  One of these methods should fix the problem.   
    
    
'''Method 1'''  
'''Method 1:''' <br>
Close Firefox and delete "active-update.xml", "updates.xml",  and the "updates" folder from one or both of these locations:
Close Firefox and delete "active-update.xml", "updates.xml",  and the "updates" folder from the folder where Firefox stores temporary application data for your operating system.  [https://bugzilla.mozilla.org/show_bug.cgi?id=351949] [http://forums.mozillazine.org/viewtopic.php?t=526318]   '''Important:''' This folder may be hidden by the operating system.  Read [[Show hidden files and folders]].  
*The Firefox [[installation directory]]; for example, on Windows, ''C:\Program Files\Mozilla Firefox'' or ''C:\Program Files (x86)\Mozilla Firefox'' on 64-bit systems. [http://forums.mozillazine.org/viewtopic.php?t=414610]
*''(Firefox 2.0.0.2 and later)'' The folder where Firefox stores temporary application data for your operating system.  [https://bugzilla.mozilla.org/show_bug.cgi?id=351949] [http://forums.mozillazine.org/viewtopic.php?t=526318] <br> '''Important:''' This folder may be hidden by the operating system.  Read [[Show hidden files and folders]].


For example, on Windows 7, the  "active-update.xml", "updates.xml",  and the "updates" folder can be found in one of these locations:  
For example, on Windows 7, the  "active-update.xml", "updates.xml",  and the "updates" folder can be found in one of these locations [https://bugzilla.mozilla.org/show_bug.cgi?id=572162#c34]:  
: ''C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox''   
: ''C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox''   
: ''C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string>''
: ''C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string>''


'''Method 2:''' Download the most recent version of the Firefox setup file from [http://www.mozilla.org/firefox www.mozilla.org/firefox] and install it "over the top" of your current Firefox |installation. [http://forums.mozillazine.org/viewtopic.php?p=2778065#2778065] [https://bugzilla.mozilla.org/show_bug.cgi?id=386518]  
'''Method 2:''' <br>
Download the latest version of the Firefox setup file from [https://www.mozilla.org/firefox/new/ www.mozilla.org/firefox/new] and install it "over the top" of your current Firefox installation. [http://forums.mozillazine.org/viewtopic.php?p=2778065#2778065] [https://bugzilla.mozilla.org/show_bug.cgi?id=386518]  


==See also==
==See also==
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==External links==
==External links==
*[https://support.mozilla.org/kb/Updates+reported+when+running+newest+version Updates reported when running newest version] (Firefox Support)
'''Related bug reports:'''
'''Related bug reports:'''
*[https://bugzilla.mozilla.org/show_bug.cgi?id=368661 Bug 368661 – on install, remove the updates directory, updates.xml and the active-update.xml file]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=368661 Bug 368661] – on install, remove the updates directory, updates.xml and the active-update.xml file  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=372981 Bug 372981 – Update history missing after update to 2.0.0.2]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=372981 Bug 372981] – Update history missing after update to 2.0.0.2  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=374140 Bug 374140 – Software Update (Firefox 2001 -> 2002) Problem - wrong User Agents]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=374140 Bug 374140] – Software Update (Firefox 2001 -> 2002) Problem - wrong User Agents  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=374900  Bug 374900 -  Update without permissions fails - then gets confused after administrator update]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=374900  Bug 374900] -  Update without permissions fails - then gets confused after administrator update  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=375710 Bug 375710 – Firefox wants to downgrade to 2.0.0.2 from 2.0.0.3
*[https://bugzilla.mozilla.org/show_bug.cgi?id=375710 Bug 375710] – Firefox wants to downgrade to 2.0.0.2 from 2.0.0.3  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=376305 Bug 376305 – scenario where the user could get prompted to update to 2.0.0.3 (even though they have 2.0.0.3)]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=376305 Bug 376305] – scenario where the user could get prompted to update to 2.0.0.3 (even though they have 2.0.0.3)  
*[https://bugzilla.mozilla.org/show_bug.cgi?id=572162 Bug 572162] - Remove requirement for app dir to be under program files for UAC elevation (breaks side by side installs of x86 and x64 - mixing of updates including update history)


[[Category:Installation and update (Firefox)]]
[[Category:Installation and update (Firefox)]]
[[Category:Issues (Firefox)]]
[[Category:Issues (Firefox)]]

Latest revision as of 16:21, 23 July 2014

Firefox may report that an update is available even though you are running the most recent version of Firefox and no updates exist. One of these methods should fix the problem.

Method 1:
Close Firefox and delete "active-update.xml", "updates.xml", and the "updates" folder from the folder where Firefox stores temporary application data for your operating system. [1] [2] Important: This folder may be hidden by the operating system. Read Show hidden files and folders.

For example, on Windows 7, the "active-update.xml", "updates.xml", and the "updates" folder can be found in one of these locations [3]:

C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox
C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string>

Method 2:
Download the latest version of the Firefox setup file from www.mozilla.org/firefox/new and install it "over the top" of your current Firefox installation. [4] [5]

See also

Software Update - Software Update not working properly

External links

Related bug reports:

  • Bug 368661 – on install, remove the updates directory, updates.xml and the active-update.xml file
  • Bug 372981 – Update history missing after update to 2.0.0.2
  • Bug 374140 – Software Update (Firefox 2001 -> 2002) Problem - wrong User Agents
  • Bug 374900 - Update without permissions fails - then gets confused after administrator update
  • Bug 375710 – Firefox wants to downgrade to 2.0.0.2 from 2.0.0.3
  • Bug 376305 – scenario where the user could get prompted to update to 2.0.0.3 (even though they have 2.0.0.3)
  • Bug 572162 - Remove requirement for app dir to be under program files for UAC elevation (breaks side by side installs of x86 and x64 - mixing of updates including update history)