Updates reported when running newest version: Difference between revisions

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(removed Windows XP example which may be outdated and added an additional (current) location for Windows 7)
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Close Firefox and delete "active-update.xml", "updates.xml",  and the "updates" folder from one or both of these locations:
Close Firefox and delete "active-update.xml", "updates.xml",  and the "updates" folder from one or both of these locations:
*The Firefox [[installation directory]]; for example, on Windows, ''C:\Program Files\Mozilla Firefox'' or ''C:\Program Files (x86)\Mozilla Firefox'' on 64-bit systems. [http://forums.mozillazine.org/viewtopic.php?t=414610]  
*The Firefox [[installation directory]]; for example, on Windows, ''C:\Program Files\Mozilla Firefox'' or ''C:\Program Files (x86)\Mozilla Firefox'' on 64-bit systems. [http://forums.mozillazine.org/viewtopic.php?t=414610]  
*''(Firefox 2.0.0.2 and later)'' The folder where Firefox stores temporary application data for your operating system.  [https://bugzilla.mozilla.org/show_bug.cgi?id=351949] [http://forums.mozillazine.org/viewtopic.php?t=526318] <br> '''Important:''' This folder may be hidden by the operating system.  Read [[Show hidden files and folders]].  For example:
*''(Firefox 2.0.0.2 and later)'' The folder where Firefox stores temporary application data for your operating system.  [https://bugzilla.mozilla.org/show_bug.cgi?id=351949] [http://forums.mozillazine.org/viewtopic.php?t=526318] <br> '''Important:''' This folder may be hidden by the operating system.  Read [[Show hidden files and folders]].   
:Windows XP/2000: ''C:\Documents and Settings\<username>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox''
 
:Windows 7/ Vista: ''C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox''
For example, on Windows 7, the  "active-update.xml", "updates.xml",  and the "updates" folder can be found in one of these locations:  
: ''C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox''
: ''C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string>''


'''Method 2:'''  Download the most recent version of the Firefox setup file from [http://www.mozilla.org/firefox www.mozilla.org/firefox] and install it "over the top" of your current Firefox  |installation. [http://forums.mozillazine.org/viewtopic.php?p=2778065#2778065] [https://bugzilla.mozilla.org/show_bug.cgi?id=386518]  
'''Method 2:'''  Download the most recent version of the Firefox setup file from [http://www.mozilla.org/firefox www.mozilla.org/firefox] and install it "over the top" of your current Firefox  |installation. [http://forums.mozillazine.org/viewtopic.php?p=2778065#2778065] [https://bugzilla.mozilla.org/show_bug.cgi?id=386518]  

Revision as of 15:39, 23 July 2014

Firefox may report that an update is available even though you are running the most recent version of Firefox and no updates exist. One of these methods should fix the problem.

Method 1 Close Firefox and delete "active-update.xml", "updates.xml", and the "updates" folder from one or both of these locations:

  • The Firefox installation directory; for example, on Windows, C:\Program Files\Mozilla Firefox or C:\Program Files (x86)\Mozilla Firefox on 64-bit systems. [1]
  • (Firefox 2.0.0.2 and later) The folder where Firefox stores temporary application data for your operating system. [2] [3]
    Important: This folder may be hidden by the operating system. Read Show hidden files and folders.

For example, on Windows 7, the "active-update.xml", "updates.xml", and the "updates" folder can be found in one of these locations:

C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox
C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string>

Method 2: Download the most recent version of the Firefox setup file from www.mozilla.org/firefox and install it "over the top" of your current Firefox |installation. [4] [5]

See also

Software Update - Software Update not working properly

External links

Related bug reports:

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