Uninstalling add-ons: Difference between revisions

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(added issue to "Trobutlshooting" section; added "Uninstalling via Windows Control Panel" section for applications like CA ISS that include Firefox add-ons)
(distinguishing add-ons/extensions from plugins since Firefox 3 includes both in the Add-ons Manager; added section for uninstalling plugins.)
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''This article was written for Firefox and Thunderbird but also applies SeaMonkey 2 (not yet released).  Mozilla Suite/SeaMonkey 1.x users should read [[Uninstalling extensions - SeaMonkey]].''
''This article was written for Firefox and Thunderbird but also applies SeaMonkey 2 (not yet released).  Mozilla Suite/SeaMonkey 1.x users should read the article [[Uninstalling extensions - SeaMonkey]].''


==Uninstalling extensions and themes==
==Uninstalling extensions and themes==
Add-ons (extensions and themes) can be uninstalled using the Add-ons manager, as follows.   
Extensions and themes can be uninstalled using the Add-ons manager, as follows.   
# Click "Tools -> Add-ons"
# Click "Tools -> Add-ons"
# Click on the Extensions or Themes button on the top.
# Click on the Extensions or Themes button on the top.
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Uninstalling an extension might not completely remove all of the extension's data. For example, if you reinstall the extension, then you might find that it still uses its previous settings.  There is no general way to remove all of an extension's data.  See [[Resetting preferences]] for how to remove added preferences and restore the default preference values.   
Uninstalling an extension might not completely remove all of the extension's data. For example, if you reinstall the extension, then you might find that it still uses its previous settings.  There is no general way to remove all of an extension's data.  See [[Resetting preferences]] for how to remove added preferences and restore the default preference values.   


==Troubleshooting==
===Troubleshooting===
If you have trouble uninstalling an add-on:
If you have trouble uninstalling an extension or theme:
* Make sure you completely closed your Mozilla application after clicking Uninstall by using the File menu and selecting "Exit" or "Quit". You can even restart your system to make absolutely sure.
* Make sure you completely closed your Mozilla application after clicking Uninstall by using the File menu and selecting "Exit" or "Quit". You can even restart your system to make absolutely sure.
* If something is wrong that prevents you from accessing the Add-ons manager, you can restart Firefox or Thunderbird in [[Safe Mode]] to uninstall the extension or theme.  (In Firefox, click "Continue in Safe Mode" after the "Firefox Safe Mode" window appears.  See the linked article for details).  
* If something is wrong that prevents you from accessing the Add-ons manager, you can restart Firefox or Thunderbird in [[Safe Mode]] to uninstall the extension or theme.  (In Firefox, click "Continue in Safe Mode" after the "Firefox Safe Mode" window appears.  See the linked article for details).  
* If the uninstall button and menu item are disabled, the add-on is ''locked''. To uninstall a locked add-on, you'll first have to unlock it via [[Safe Mode]].
* If the uninstall button and menu item are disabled, the add-on is ''locked''. To uninstall a locked add-on, you'll first have to unlock it via [[Safe Mode]].
* The add-on repeatedly shows "This item will be uninstalled after you restart Firefox" even after restarting. In this case, do not use the uninstaller extensions. Either [[Profile Manager | create a new profile]] or try uninstalling manually.
* If the add-on repeatedly shows "This item will be uninstalled after you restart Firefox" even after restarting, either [[Profile Manager | create a new profile]] or try uninstalling manually.
* You may have uninstalled a program or one of its components that left behind an entry for an extension that was included with that program. [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=54960]  In Firefox 1.5 or Thunderbird 1.5, you may have an entry in the extensions list that ends in ".xpi" that does nothing when clicking on it.  [http://forums.mozillazine.org/viewtopic.php?t=341929] [https://bugzilla.mozilla.org/show_bug.cgi?id=319022] In such cases,  you can remove the entry from the Extensions list by [[kill application | exiting your Mozilla application]] and deleting the following files from your [[profile folder]]:
* You may have uninstalled a program or one of its components that left behind an entry in the Add-ons Manager, for an extension that was installed by that program. [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=54960]  In Firefox 1.5 or Thunderbird 1.5, you may have an entry in the extensions list that ends in ".xpi" that does nothing when clicking on it.  [http://forums.mozillazine.org/viewtopic.php?t=341929] [https://bugzilla.mozilla.org/show_bug.cgi?id=319022] In such cases,  you can remove the entry from the Extensions list by [[kill application | exiting your Mozilla application]] and deleting the following files from your [[profile folder]]:
**extensions.cache
**extensions.cache
**extensions.ini
**extensions.ini
**extensions.rdf
**extensions.rdf


==Uninstalling an add-on manually==
===Uninstalling an extension manually===
If you are unable to uninstall even from within Firefox or Thunderbird [[Safe Mode]]:
If you are unable to uninstall, even from within Firefox or Thunderbird [[Safe Mode]]:


[[kill application | Exit your Mozilla application]], go to your [[profile folder]] and open the "extensions" directory.  Each directory there is an extension.  Remove the directory that corresponds to the add-on you want to uninstall.  (To uninstall ALL add-ons,  remove the entire "extensions" directory)
[[kill application | Exit your Mozilla application]], go to your [[profile folder]] and open the "extensions" directory.  Each directory there is an extension.  Remove the directory that corresponds to the extension you want to uninstall.  (To uninstall ALL extensions,  remove the entire "extensions" directory)


If an add-on directory there does not have a meaningful name, look inside it for its "install.rdf" file.  Open that file in a text editor (such as Notepad) to see which add-on the directory contains.  Alternatively, in the parent folder,  "extensions.rdf" contains a list of add-ons, their names and corresponding add-on GUIDs.  
If an add-on directory there does not have a meaningful name, look inside it for its "install.rdf" file.  Open that file in a text editor (such as Notepad) to see which extension the directory contains.  Alternatively, in the parent folder,  "extensions.rdf" contains a list of extensions, their names and corresponding GUIDs.  


==Global add-on==
===Global extension===
In a few cases, an add-on may be [[Installing extensions#Global_installation | installed globally]]. Installing an add-on globally is something an administrator might do so that the add-on can be used by any user on the machine.  It is also possible that another software installation may have included a global extension (for example, the [[Java]] JRE installer adds a hidden global extension to Firefox, for the Java Console [http://forums.mozillazine.org/viewtopic.php?p=2972321#2972321]).   
In a few cases, an extension may be [[Installing extensions#Global_installation | installed globally]]. Installing a global extension is something an administrator might do so that the add-on can be used by any user on the machine.  It is also possible that another software installation may have included a global extension (for example, the [[Java]] JRE installer adds a hidden global extension to Firefox, for the Java Console [http://forums.mozillazine.org/viewtopic.php?p=2972321#2972321]).   


To manually uninstall a global add-on, open the "extensions" directory in your Mozilla application's [[installation directory]] and remove the directory that corresponds to the add-on you want to uninstall. [http://forums.mozillazine.org/viewtopic.php?p=1977486#1977486].   
To manually uninstall a global extension, open the "extensions" directory in your Mozilla application's [[installation directory]] and remove the directory that corresponds to the extension you want to uninstall. [http://forums.mozillazine.org/viewtopic.php?p=1977486#1977486].   


==Windows Registry add-on==
===Windows Registry extension===
In some cases,  a third-party software installer can register add-ons for Firefox or Thunderbird.  For example, a  Windows Registry entry can be added for Firefox under one of these keys:
In some cases,  a third-party software installer can register extensions for Firefox or Thunderbird.  For example, a  Windows Registry entry can be added for Firefox under one of these keys:
  HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions\
  HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions\
  HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\
  HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\
The Registry entry name will be the ID name or GUID of the add-on and the value data will be the path to the folder containing the add-on (see [http://developer.mozilla.org/en/docs/Adding_Extensions_using_the_Windows_Registry Adding Extensions using the Windows Registry - MDC]  for details).  When Firefox or Thunderbird next starts,  it will notice the entry and install the add-on.  The Lenovo ThinkVantage Password Manager extension for Firefox is installed this way; you will be able to disable the extension but you will not be able to uninstall it using the Add-ons manager.  If you are an experienced user, you can uninstall the add-on by removing the associated Registry entry; otherwise, simply disable it.  [http://forum.thinkpads.com/viewtopic.php?p=387512] [http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&message.id=165]
The Registry entry name will be the ID name or GUID of the add-on and the value data will be the path to the folder containing the extension (see [http://developer.mozilla.org/en/docs/Adding_Extensions_using_the_Windows_Registry Adding Extensions using the Windows Registry - MDC]  for details).  When Firefox or Thunderbird next starts,  it will notice the entry and install the extension.  The Lenovo ThinkVantage Password Manager extension for Firefox is installed this way; you will be able to disable the extension but you will not be able to uninstall it using the Add-ons manager.  If you are an experienced user, you can uninstall the extension by removing the associated Registry entry; otherwise, simply disable it.  [http://forum.thinkpads.com/viewtopic.php?p=387512] [http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&message.id=165]


==Uninstalling an add-on using Windows Control Panel==
===Uninstalling an extension using Windows Control Panel===
Some installed programs may add a toolbar or other extension to your Mozilla application.  For example, [http://en.wikipedia.org/wiki/CA,_Inc. CA] (Computer Associates) Internet Security Suite 2008 includes the Website Inspector component, which adds the CA Link Advisor and CA Toolbar extensions in Firefox.  [http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=3064]    If you are not able to uninstall the add-on from within your Mozilla application ([[#Uninstalling extensions and themes|see above]]),  you may be able to uninstall it via the Windows Control Panel list of installed programs ("Add or Remove Programs" list).  For example, you can remove the CA Link Advisor and CA Toolbar extensions by removing the Website Inspector component from CA Internet Security, as shown [http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=3095 here].  If entries for the removed add-ons  remain in the Extensions list,  [[Kill application|exit your Mozilla application]], open the [[profile folder]]  and delete these files: [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=54960]
Some installed programs may add a toolbar or other extension to your Mozilla application.  For example, [http://en.wikipedia.org/wiki/CA,_Inc. CA] (Computer Associates) Internet Security Suite 2008 includes the Website Inspector component, which adds the CA Link Advisor and CA Toolbar extensions in Firefox.  [http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=3064]    If you are not able to uninstall the extension from within your Mozilla application ([[#Uninstalling extensions and themes|see above]]),  you may be able to uninstall it via the Windows Control Panel list of installed programs ("Add or Remove Programs" list).  For example, you can remove the CA Link Advisor and CA Toolbar extensions by removing the Website Inspector component from CA Internet Security, as shown [http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=3095 here].  If entries for the removed add-ons  remain in the Extensions list,  [[Kill application|exit your Mozilla application]], open the [[profile folder]]  and delete the files "extensions.cache", "extensions.ini", and "extensions.rdf".  [http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=54960]
* extensions.cache
* extensions.ini
==Uninstalling plugins==
* extensions.rdf
Starting in Firefox 3 and SeaMonkey 2,  the Add-ons Manager includes a list of installed [[:Category:Plugins|plugins]],  in addition to extensions and themes. You can select a plugin  in the Add-ons list and disable it, but you cannot uninstall a plugin from the Add-ons Manager.  In many cases, browser plugins are included as part of a larger application, so you would normally just the disable the browser plugin instead of removing the entire application.  For more information about browser plugins, see  [[Issues related to plugins]] and [http://plugindoc.mozdev.org/ PluginDoc].


==See also==
==See also==
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==External links==
==External links==
*[http://support.mozilla.com/kb/Uninstalling+add-ons Uninstalling add-ons (Firefox)] at support.mozilla.com
*[http://support.mozilla.com/kb/Uninstalling+add-ons Uninstalling add-ons (Firefox Support)]  
*[http://support.mozilla.com/kb/Cannot+uninstall+an+add-on Cannot uninstall an add-on (Firefox)] at support.mozilla.com
*[http://support.mozilla.com/kb/Cannot+uninstall+an+add-on Cannot uninstall an add-on (Firefox Support)]
 
*[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes (Firefox Support)]


[[Category:Installation and update (Firefox)]]
[[Category:Installation and update (Firefox)]]

Revision as of 23:03, 9 June 2008

This article was written for Firefox and Thunderbird but also applies SeaMonkey 2 (not yet released). Mozilla Suite/SeaMonkey 1.x users should read the article Uninstalling extensions - SeaMonkey.

Uninstalling extensions and themes

Extensions and themes can be uninstalled using the Add-ons manager, as follows.

  1. Click "Tools -> Add-ons"
  2. Click on the Extensions or Themes button on the top.
  3. Click on the extension or theme you want to uninstall.
  4. Click Uninstall.
  5. Restart your Mozilla application.

Uninstalling an extension might not completely remove all of the extension's data. For example, if you reinstall the extension, then you might find that it still uses its previous settings. There is no general way to remove all of an extension's data. See Resetting preferences for how to remove added preferences and restore the default preference values.

Troubleshooting

If you have trouble uninstalling an extension or theme:

  • Make sure you completely closed your Mozilla application after clicking Uninstall by using the File menu and selecting "Exit" or "Quit". You can even restart your system to make absolutely sure.
  • If something is wrong that prevents you from accessing the Add-ons manager, you can restart Firefox or Thunderbird in Safe Mode to uninstall the extension or theme. (In Firefox, click "Continue in Safe Mode" after the "Firefox Safe Mode" window appears. See the linked article for details).
  • If the uninstall button and menu item are disabled, the add-on is locked. To uninstall a locked add-on, you'll first have to unlock it via Safe Mode.
  • If the add-on repeatedly shows "This item will be uninstalled after you restart Firefox" even after restarting, either create a new profile or try uninstalling manually.
  • You may have uninstalled a program or one of its components that left behind an entry in the Add-ons Manager, for an extension that was installed by that program. [1] In Firefox 1.5 or Thunderbird 1.5, you may have an entry in the extensions list that ends in ".xpi" that does nothing when clicking on it. [2] [3] In such cases, you can remove the entry from the Extensions list by exiting your Mozilla application and deleting the following files from your profile folder:
    • extensions.cache
    • extensions.ini
    • extensions.rdf

Uninstalling an extension manually

If you are unable to uninstall, even from within Firefox or Thunderbird Safe Mode:

Exit your Mozilla application, go to your profile folder and open the "extensions" directory. Each directory there is an extension. Remove the directory that corresponds to the extension you want to uninstall. (To uninstall ALL extensions, remove the entire "extensions" directory)

If an add-on directory there does not have a meaningful name, look inside it for its "install.rdf" file. Open that file in a text editor (such as Notepad) to see which extension the directory contains. Alternatively, in the parent folder, "extensions.rdf" contains a list of extensions, their names and corresponding GUIDs.

Global extension

In a few cases, an extension may be installed globally. Installing a global extension is something an administrator might do so that the add-on can be used by any user on the machine. It is also possible that another software installation may have included a global extension (for example, the Java JRE installer adds a hidden global extension to Firefox, for the Java Console [4]).

To manually uninstall a global extension, open the "extensions" directory in your Mozilla application's installation directory and remove the directory that corresponds to the extension you want to uninstall. [5].

Windows Registry extension

In some cases, a third-party software installer can register extensions for Firefox or Thunderbird. For example, a Windows Registry entry can be added for Firefox under one of these keys:

HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions\
HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\

The Registry entry name will be the ID name or GUID of the add-on and the value data will be the path to the folder containing the extension (see Adding Extensions using the Windows Registry - MDC for details). When Firefox or Thunderbird next starts, it will notice the entry and install the extension. The Lenovo ThinkVantage Password Manager extension for Firefox is installed this way; you will be able to disable the extension but you will not be able to uninstall it using the Add-ons manager. If you are an experienced user, you can uninstall the extension by removing the associated Registry entry; otherwise, simply disable it. [6] [7]

Uninstalling an extension using Windows Control Panel

Some installed programs may add a toolbar or other extension to your Mozilla application. For example, CA (Computer Associates) Internet Security Suite 2008 includes the Website Inspector component, which adds the CA Link Advisor and CA Toolbar extensions in Firefox. [8] If you are not able to uninstall the extension from within your Mozilla application (see above), you may be able to uninstall it via the Windows Control Panel list of installed programs ("Add or Remove Programs" list). For example, you can remove the CA Link Advisor and CA Toolbar extensions by removing the Website Inspector component from CA Internet Security, as shown here. If entries for the removed add-ons remain in the Extensions list, exit your Mozilla application, open the profile folder and delete the files "extensions.cache", "extensions.ini", and "extensions.rdf". [9]

Uninstalling plugins

Starting in Firefox 3 and SeaMonkey 2, the Add-ons Manager includes a list of installed plugins, in addition to extensions and themes. You can select a plugin in the Add-ons list and disable it, but you cannot uninstall a plugin from the Add-ons Manager. In many cases, browser plugins are included as part of a larger application, so you would normally just the disable the browser plugin instead of removing the entire application. For more information about browser plugins, see Issues related to plugins and PluginDoc.

See also

External links