Unable to search or add new engines: Difference between revisions
Alice Wyman (talk | contribs) (→Searches being redirected: linked to problematic extensions) |
Alice Wyman (talk | contribs) (→Searches being redirected: may also need to switch back to preferred search plugin in the Search Bar since the Fast Dial extension can change the default.) |
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==Searches being redirected== | ==Searches being redirected== | ||
If searches are being redirected to an unwanted search engine such as Ask.com, | If searches are being redirected to unwanted sites or to an unwanted search engine (such as Ask.com), it may be caused by [[problematic extensions]] or other add-ons. Disable or [[Uninstalling add-ons|uninstall any extensions]] and [[Uninstalling toolbars|remove any added toolbars]] that you suspect may be interfering with Web searches. If necessary, switch back to your preferred search engine in the Firefox [[Search Bar]]. You may also need to [[Resetting preferences|reset any preferences]] in [[about:config]] that refer to the removed add-on or unwanted search engine. See [http://forums.mozillazine.org/viewtopic.php?f=38&t=627084 this forum topic] for additional information. | ||
Note: If typing an incorrect address in the Location Bar redirects you to a results page from an unwanted search engine, this is a different issue. Your ISP (Internet Service Provider) may be intercepting the failed DNS requests, as discussed [http://slashdot.org/article.pl?sid=08/02/26/1741253 here]. | Note: If typing an incorrect address in the Location Bar redirects you to a results page from an unwanted search engine, this is a different issue. Your ISP (Internet Service Provider) may be intercepting the failed DNS requests, as discussed [http://slashdot.org/article.pl?sid=08/02/26/1741253 here]. | ||
If the problem persists | If the problem persists, [[Standard diagnostic - Firefox#Check for malware|check for malware]]. [http://forums.mozillazine.org/viewtopic.php?f=38&t=948945] | ||
==Search Bar not working and cannot add new search engines== | ==Search Bar not working and cannot add new search engines== |
Revision as of 21:18, 9 January 2009
Unable to search
Extensions
- XPL LinkScanner: The "XPL LinkScanner Firefox 2.6" extension can cause searches to fail [1] or Firefox may crash when using various search engines. Disable or uninstall this extension in Firefox via "Tools -> Add-ons -> Extensions".
- AVG Safe Search: The "AVG Safe Search" Firefox extension is included with AVG 8 Free Antivirus as part of the LinkScanner component. Among other issues, this extension is reported (in Firefox 3) to cause problems with Google search results [2] Disable this extension in Firefox via "Tools -> Add-ons -> Extensions".
For more information, see the entries for these extensions in the Problematic extensions article.
Spyware and malware
Spyware and other malicious software (malware), including variants of the Vundo/Virtumonde trojan, can cause certain sites to never finish loading and Google, Yahoo!, or other search engines may fail. [3] [4] [5] [6] For example, after entering a search in Google, "Waiting for www.google.com..." may remain in the status bar and no results will be returned. Your security software may not detect the malware so you should install and run another application that can scan your system and remove the malware or seek help from a forum specializing in malware removal. Some recommended anti-malware applications and help forums are listed here.
Searches being redirected
If searches are being redirected to unwanted sites or to an unwanted search engine (such as Ask.com), it may be caused by problematic extensions or other add-ons. Disable or uninstall any extensions and remove any added toolbars that you suspect may be interfering with Web searches. If necessary, switch back to your preferred search engine in the Firefox Search Bar. You may also need to reset any preferences in about:config that refer to the removed add-on or unwanted search engine. See this forum topic for additional information.
Note: If typing an incorrect address in the Location Bar redirects you to a results page from an unwanted search engine, this is a different issue. Your ISP (Internet Service Provider) may be intercepting the failed DNS requests, as discussed here.
If the problem persists, check for malware. [7]
Search Bar not working and cannot add new search engines
If the Search Bar no longer works and you can't add new search engines, the problem may be a corrupt "search.sqlite" file. [8]. Try the following solution:
- Exit Firefox and go to your Firefox profile folder.
- Delete (or rename) the file "search.sqlite".
- Re-start Firefox to see if it solves your problem.