Troubleshooting Information page: Difference between revisions

From MozillaZine Knowledge Base
Jump to navigationJump to search
(moved footnote in main topic to top of topic as main feature)
m (extensions (plural))
Line 44: Line 44:


===Modified Preferences===
===Modified Preferences===
Provides an abbreviated list of user changed preferences pertaining directly to your Mozilla product, not to user installed extension.  Read about [[about:config]] general information and the many of the specific [[about:config entries]].
Provides an abbreviated list of user changed preferences pertaining directly to your Mozilla product, not to user installed extensions.  Read about [[about:config]] general information and the many of the specific [[about:config entries]].


===Graphics===
===Graphics===

Revision as of 13:25, 16 April 2011

This article is specifically about the "Troubleshooting Information" page generated by typing "about:support" into the Location Bar or using Help → Troubleshooting Information

Applies to

  • Firefox 3.7a1pre and above since 2009-09-25 (bug 367596)
  • SeaMonkey 2.1a2pre and above since 2010-05-22 (bug 545110)
  • Thunderbird at some future date (bug 548041)

Troubleshooting Information

Quick access to profile directory: (most notable feature)
In Firefox 3.6 and above [1], you can use about:support (directly) or through Help > Troubleshooting Information > Profile Directory: "Open Containing Folder" (Windows and Linux) or "Show in Finder" (Mac OS) to open the profile folder for the profile currently in use.

Application Basics

  • Name and Version basic identification of your Mozilla product
  • User Agent is the user agent string reference providing more specific reference to developers and sites, the same information as you would see if you entered the following into the Location Bar:   javascript:alert(navigator.userAgent)
  • Profile Directory provides the "Open Containing Folder" button providing quick access to your Profile folder.
  • Enabled Plugins provides a link to a separate about:plugins list, refer to the top of your own about:plugins list for references.
  • Build Configuration provides a link to a separate about:buildconfig list

Extensions

Looking at the Extension table you will notice that the list is not sorted. (In recent builds, all enabled addons come first, sorted by name, then all disabled ones, also sorted by name.)

Sorting table columns

Sorting on any table column can be done using an extension such as "TableTools2" or with a bookmarklet such as "sort table" (suggested keyword shortcut "sorttable:").  The bookmarklet can only sort on major, not on minor then major as with the extension. The bookmarklet adds a/d to top of table columns.

ID column

The ID specifically identifies an extension it is usually a GUID number, you will find references to the number in the filenames for extensions in your profile, in configuration variables in about:config, in crash reports, and in Compatibility Reporting listings.

Only GUIDs and IDs of extension@domain form are now accepted. For example, the DOM Inspector has inspector@mozilla.org for its ID. (install.rdf) (Updating extensions)

You can select the ID number and run a bookmarklet to show you the Compatibility Reporter listing for the id, for instance the "Stylish" extension has a GUID of "{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}" and the "Show Parent Folder" extension has an ID of "showParentFolder@alice" with that information you can find the Compatibility Reports for Stylish :: Add-ons for Firefox or the Compatibility Reports for Show Parent Folder :: Add-ons for Firefox and you can see how these reports helped both extension developers and beta testers to find and isolate problems during beta testing of Firefox.

The following bookmarklet, with a suggested keyword shortcut of "reporter:" will allow you to preselect a single GUID in the listing before invoking the bookmarklet, or to paste it into the dialog box after invoking the bookmarklet.

Bookmarklet for Reporter: Compatibility Reports for GUID supplied (Add-on Compatibility Reporter)

javascript:q%20=%20''%20+%20(window.getSelection%20?%20window.getSelection()
%20:%20document.getSelection%20?%20document.getSelection()%20:%20
document.selection.createRange().text);
%20if%20(!q)%20q%20=%20prompt('Enter%20your%20search%20here',%20'');%20if%20(q!=null)
%20location='https://addons.mozilla.org/en-US/firefox/compatibility/reporter/'%20+%20q.replace(/%20/g,%20'');%20void%200

The bookmarklet can also be found within k.html bookmarks and bookmarklets.

Modified Preferences

Provides an abbreviated list of user changed preferences pertaining directly to your Mozilla product, not to user installed extensions. Read about about:config general information and the many of the specific about:config entries.

Graphics

Provides information to help with debugging problems involving graphics drivers.

See also

  • (place holder)

External links

  • (place holder)