Toolbar or windows layout not working: Difference between revisions

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If the Mail or Message Pane toolbar doesn't seem to work correctly (for example, can't add or delete buttons):
* If the Mail or Message Pane toolbar doesn't seem to work correctly (for example, can't add or delete buttons):


* Right click on the "broken" toolbar, select "customize", press the "Restore Default Set" button, and press the Done button. If you are using the [https://addons.mozilla.org/en-us/thunderbird/addon/compactheader/ CompactHeader] add-on for the message pane (preview pane) you many need to either expand the headers or disable the add-on in order to customize that toolbar.
:*Right click on the "broken" toolbar, select "customize", press the "Restore Default Set" button, and press the Done button. If you are using the [https://addons.mozilla.org/en-us/thunderbird/addon/compactheader/ CompactHeader] add-on for the message pane (preview pane) you many need to either expand the headers or disable the add-on in order to customize that toolbar.


* Use "Help -> Troubleshooting Information -> Open Containing Folder" to open the profile using the windows explorer (or your file manager). Exit Thunderbird and delete localstore.rdf . That stores the toolbar , window layout and size/position settings. Restart Thunderbird. That will create a new version of that file with default settings.
:*If that doesn't help select Help -> Troubleshooting Information. Depending upon what version you are running you will see either a "Open Containing Folder" or a "Show Folder" button. Press it. That will launch windows explorer (or whatever file manager your operating system uses). It will display the contents of your [[Profile_folder_-_Thunderbird | profile]].  Exit Thunderbird and delete localstore.rdf . That stores the toolbar , window layout and size/position settings. Restart Thunderbird. That will create a new version of that file with default settings.


If the Send button is missing when composing a new message something hid the "composition toolbar". Either press F10 or use View -> Toolbars -> Composition Toolbar to get it back.
* If the Send button is missing when composing a new message something hid the "composition toolbar". Either press F10 or use View -> Toolbars -> Composition Toolbar to get it back.


If the windows layout is broken or the folder pane (list of folders on the left side) is empty:
* If you can't see the folder pane, see [[Folder pane not shown]].


* Try running in [[safe mode]] using "Help -> restart with add-ons disabled" to rule out it being a problem due to an add-on.
* If the folder pane is empty see [[Empty folder pane]].


* If the windows layout is okay but some of the window pane contents/controls is clipped (not visible) try pressing the "restore down" button (between the minimize and close buttons) to stop using full screen mode and then drag and drop a corner of the window/pane to resize it. If that doesn't work try moving part of the window off-screen so that there is more room to drag and drop the corner.
* If something else in the windows layout is broken :


* Use "Help -> Troubleshooting Information -> Open Containing Folder" to open the profile using the windows explorer (or your file manager). Exit Thunderbird . If the folder pane is empty delete folderTree.json and session.json. They store information about the folder pane and the windows layout. Otherwise delete localstore.rdf . That stores the toolbar, window layout and size/position settings. Restart Thunderbird. That will create a new version of those files with default settings.
:*Try running in [[safe mode]] using "Help -> restart with add-ons disabled" to rule out it being a problem due to an add-on.


* If deleting those files doesn't help, try deleting localstore.rdf, localstore-safe.rdf (special version of that file used in safe mode), directoryTree.json , foldertree.json (used by folder pane) , mailviews.dat (message views) , search.json, session.json (snapshot of the windows layout), and XUL.mfl (cached user data) instead. Linux uses xul.mfasl instead of xul.mfl, while OS X uses "XUL FastLoad File". You will lose any customizations stored in those files but Thunderbird will recreate those files as needed using default values when you restart it.  
:*If the windows layout is okay but some of the window pane contents/controls is clipped (not visible) try pressing the "restore down" button (between the minimize and close buttons) to stop using full screen mode and then drag and drop a corner of the window/pane to resize it. If that doesn't work try moving part of the window off-screen so that there is more room to drag and drop the corner.


* See if any of the suggestions in [[Empty folders]] help, though it is mainly about not being able to see the contents of folders.
:*Select Help -> Troubleshooting Information. Depending upon what version you are running you will see either a "Open Containing Folder" or a "Show Folder" button. Press it. That will launch windows explorer (or whatever file manager your operating system uses). It will display the contents of your [[Profile_folder_-_Thunderbird | profile]]. Delete localstore.rdf . That stores the toolbar, window layout and size/position settings. Restart Thunderbird. That will create a new version of that file with default settings.


If you just updated Thunderbird and get gibberish near the bottom of the main window that is due to it unsuccessfully trying to find a copy of translated text. See [[Label%3D%22%26blockImageCmd._label%3B%22 | Label="&blockImageCmd. label;]].
:*If deleting localstore.rdf doesn't help, try deleting localstore.rdf, localstore-safe.rdf (special version of that file used in safe mode), directoryTree.json , foldertree.json (used by folder pane) , mailviews.dat (message views) , search.json, session.json (snapshot of the windows layout), and XUL.mfl (cached user data) instead. Linux uses xul.mfasl instead of xul.mfl, while OS X uses "XUL FastLoad File". You will lose any customizations stored in those files but Thunderbird will recreate those files as needed using default values when you restart it.
 
* If you just updated Thunderbird and get gibberish near the bottom of the main window that is due to it unsuccessfully trying to find a copy of translated text. See [[Label%3D%22%26blockImageCmd._label%3B%22 | Label="&blockImageCmd. label;]].


If you are worried about deleting files in your profile, backup your profile first using either  [http://mozbackup.jasnapaka.com/ Mozbackup] or one of the programs mentioned in [http://kb.mozillazine.org/Third_party_profile_backup_software_and_services this article]
If you are worried about deleting files in your profile, backup your profile first using either  [http://mozbackup.jasnapaka.com/ Mozbackup] or one of the programs mentioned in [http://kb.mozillazine.org/Third_party_profile_backup_software_and_services this article]

Revision as of 08:57, 1 February 2012

This article was written for Thunderbird but also applies to Mozilla Suite / SeaMonkey (though some menu sequences may differ).
  • If the Mail or Message Pane toolbar doesn't seem to work correctly (for example, can't add or delete buttons):
  • Right click on the "broken" toolbar, select "customize", press the "Restore Default Set" button, and press the Done button. If you are using the CompactHeader add-on for the message pane (preview pane) you many need to either expand the headers or disable the add-on in order to customize that toolbar.
  • If that doesn't help select Help -> Troubleshooting Information. Depending upon what version you are running you will see either a "Open Containing Folder" or a "Show Folder" button. Press it. That will launch windows explorer (or whatever file manager your operating system uses). It will display the contents of your profile. Exit Thunderbird and delete localstore.rdf . That stores the toolbar , window layout and size/position settings. Restart Thunderbird. That will create a new version of that file with default settings.
  • If the Send button is missing when composing a new message something hid the "composition toolbar". Either press F10 or use View -> Toolbars -> Composition Toolbar to get it back.
  • If something else in the windows layout is broken :
  • Try running in safe mode using "Help -> restart with add-ons disabled" to rule out it being a problem due to an add-on.
  • If the windows layout is okay but some of the window pane contents/controls is clipped (not visible) try pressing the "restore down" button (between the minimize and close buttons) to stop using full screen mode and then drag and drop a corner of the window/pane to resize it. If that doesn't work try moving part of the window off-screen so that there is more room to drag and drop the corner.
  • Select Help -> Troubleshooting Information. Depending upon what version you are running you will see either a "Open Containing Folder" or a "Show Folder" button. Press it. That will launch windows explorer (or whatever file manager your operating system uses). It will display the contents of your profile. Delete localstore.rdf . That stores the toolbar, window layout and size/position settings. Restart Thunderbird. That will create a new version of that file with default settings.
  • If deleting localstore.rdf doesn't help, try deleting localstore.rdf, localstore-safe.rdf (special version of that file used in safe mode), directoryTree.json , foldertree.json (used by folder pane) , mailviews.dat (message views) , search.json, session.json (snapshot of the windows layout), and XUL.mfl (cached user data) instead. Linux uses xul.mfasl instead of xul.mfl, while OS X uses "XUL FastLoad File". You will lose any customizations stored in those files but Thunderbird will recreate those files as needed using default values when you restart it.
  • If you just updated Thunderbird and get gibberish near the bottom of the main window that is due to it unsuccessfully trying to find a copy of translated text. See Label="&blockImageCmd. label;.

If you are worried about deleting files in your profile, backup your profile first using either Mozbackup or one of the programs mentioned in this article

See also

External links

  • Bug report about [[1]Folder panel has no content[/url]
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