Thunderbird 3.0 installation issues: Difference between revisions

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(→‎SMTP specific (outgoing mail): new section on related migration issue)
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* The new Account Wizard is easier to use but can make some unusual choices such as using an IMAP server in the Gmail domain while using a SMTP server in the Googlemail domain. It might also pick an existing SMTP server from another account that uses a different username rather than creating a new SMTP server entry. You can fix this by editing the account, the main thing is to be aware that these types of mistakes are being made. [https://bugzilla.mozilla.org/show_bug.cgi?id=529763]
* The new Account Wizard is easier to use but can make some unusual choices such as using an IMAP server in the Gmail domain while using a SMTP server in the Googlemail domain. It might also pick an existing SMTP server from another account that uses a different username rather than creating a new SMTP server entry. You can fix this by editing the account, the main thing is to be aware that these types of mistakes are being made. [https://bugzilla.mozilla.org/show_bug.cgi?id=529763]


===IMAP specific===
===IMAP specific (incoming mail)===


* It checks for new mail in remote folders despite settings saying it shouldn't. [https://bugzilla.mozilla.org/show_bug.cgi?id=496119]
* It checks for new mail in remote folders despite settings saying it shouldn't. [https://bugzilla.mozilla.org/show_bug.cgi?id=496119]
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* If you get notified of new mail while dragging and dropping messages it cancels that operation and the folder you were hovering over gets stuck highlighted in blue [https://bugzilla.mozilla.org/show_bug.cgi?id=458570]
* If you get notified of new mail while dragging and dropping messages it cancels that operation and the folder you were hovering over gets stuck highlighted in blue [https://bugzilla.mozilla.org/show_bug.cgi?id=458570]
===SMTP specific (outgoing mail)===
* Settings that have worked with 2.0 may no longer work with 3.0 after migration.
* If your server does not require any authentication, you will receive an error message referring to server authentification not used (SMTP-AUTH) [https://bugzilla.mozilla.org/show_bug.cgi?id=524868]. Thunderbird 3.0 now considers it an error if you specified "Use name and password" but the server doesn't request it (Thunderbird 2.0 silently ignored that setting).
* Similarly, if you have selected "Use secure authentication" (this setting was not available in 2.0 and just probed for), but the server doesn't support it, you will receive an error notification when trying to send the message. This option is probed and the checkbox may be set automatically when you are sending a message for the first time, also after migration from 2.0 [https://bugzilla.mozilla.org/show_bug.cgi?id=522633].
* In this case, go into the Account Settings, last item "Outgoing Server (SMTP)", select the respective server, and click on Edit. Uncheck the box causing the problem. Note that it is unsafe to have "Use name and password" checked ''without'' either connection security or secure authentication selected!


===Linux specific===
===Linux specific===

Revision as of 20:32, 9 December 2009

This is a draft written in preparation for Thunderbird 3.0's release on Dec. 8.


This article documents some common problems installing Thunderbird 3.0 that were discussed in the forums. It doesn't attempt to duplicate the release notes. See Thunderbird 2.0 installation issues if you run into a older issue such as: Error opening file for writing: nmozMapi32.dll. Click Retry to try again, or Cancel to stop the installation

A version of the Lightning (calendar) add-on for 3.0 has not been released. You need to use a nightly build. They're available here.

If you are using the Enigmail add-on update to the most recent version to avoid crashes. Its available here.

You can run the migration assistant again using Help -> Migration Assistant if you change your mind about which toolbar to use etc..

Issues

  • If you enable Global Search/Indexing it normally uses about 3.5 KB per message in the SQLite database. [1] However, some users have reported that the size of the profile keeps growing even after it had enough time to index all of the messages. If it uses too many resources you can disable it in Tools -> Options -> Advanced -> General -> Advanced Configuration -> Enable Global Search and Indexer.
  • If you can't update an add-on it will frequently work if you disable version checking per Updating add-ons. If it doesn't work correctly you can either disable or uninstall it (from Safe Mode if necessary).
  • It is strongly recommended that you backup your profile before upgrading to 3.0. If you go back to 2.0.0.23:
  • It may create a smart folder account (due to having used smart folders in 3.0) that gradually corrupts folder listings. You can't delete it except by editing prefs.js.
  • Your passwords are stored in a different file in 3.0. However, the old passwords file is not deleted so if your passwords haven't changed you don't need to re-enter them again.
  • If you switched to the new toolbar using the migration assistant you may have to customize the toolbar again.
  • Your add-ons may have been upgraded to versions that are not backwards compatible if you enabled automatically checking for updates for add-ons.
  • If you enabled Global searching/Indexing the global-messages-db.sqlite file in your profile is useless, and may waste a lot of space.
  • If you have problems recognizing the icons in the toolbar in the message pane install the Customize Header Toolbar add-on, right click on the toolbar and remove the junk and archive buttons. This will create enough space that it will display text next to the remaining icons.
  • The Personas add-on is an extension, not a theme (like it is in Firefox). However, it doesn't work with all themes. [2]
  • The account manager uses different terminology for secure connections. It uses "STARTTLS" for "TLS" and "TLS if available", and "SSL/TLS" for "SSL". [3]
  • If you have connection problems check whether "use secure authentication" was enabled by the upgrade. It does that for gmx.com. [4] Its also possible your firewall wasn't smart enough to detect you upgraded Thunderbird and ask permission to apply the rules to the new bits.
  • Password prompting is no longer sequential. Thunderbird may prompt for a password and while you are typing it display a prompt for another accounts password. The best workaround is to have the password manager remember them. [5]
  • Thunderbird 3 has a session restore feature. This can have side effects such as it no longer remembering the last message when you start Thunderbird again, like it used to. [6] [7]
  • You can individually change each folders settings and it will remember them. However, if you don't like the default settings there is no way to change it once for all folders. [8]
  • One person reported the MoreFunctionsforAddressBook add-on can cause your address book to become unusable and you may lose mailing lists. They recommended un-installing it before upgrading. [9]
  • Thunderbird 3 supports plug-ins. However, unlike Firefox it doesn't support any settings to control what plug-ins get installed. For example if you have Google Chrome installed Thunderbird will install its Update plug-in. All that you can do is disable the plug-in. There is no official statement on what plug-ins are supported but the Java and Flash plug-ins work.
  • Thunderbird adds a .eml file extension by default to attachments. If somebody complains that your messages get flagged as possible viruses due to the file extension you can disable that feature in Tools -> Options -> Composition -> General -> Forward Messages. [10]
  • The new Account Wizard is easier to use but can make some unusual choices such as using an IMAP server in the Gmail domain while using a SMTP server in the Googlemail domain. It might also pick an existing SMTP server from another account that uses a different username rather than creating a new SMTP server entry. You can fix this by editing the account, the main thing is to be aware that these types of mistakes are being made. [11]

IMAP specific (incoming mail)

  • It checks for new mail in remote folders despite settings saying it shouldn't. [12]
  • Setting a folder offline using the folder properties doesn't effect the folders in Synchronization & Storage -> "Keep messages for this account on this computer" (and vice versa). Pick one method and stick with it.
  • Global indexing may index Gmails "All Mail" folder too, duplicating all of that accounts messages in the SQLite database.
  • If you don't enable message synchronization you might run into a problem printing attachments if they can't be displayed inline. If this occurs you will see (Loading content for Printing) Preparing ... The simplest workaround is to view the message source using View -> Message Source (or Control-U), wait for it to load the entire message and then try again [13]
  • If you get notified of new mail while dragging and dropping messages it cancels that operation and the folder you were hovering over gets stuck highlighted in blue [14]

SMTP specific (outgoing mail)

  • Settings that have worked with 2.0 may no longer work with 3.0 after migration.
  • If your server does not require any authentication, you will receive an error message referring to server authentification not used (SMTP-AUTH) [15]. Thunderbird 3.0 now considers it an error if you specified "Use name and password" but the server doesn't request it (Thunderbird 2.0 silently ignored that setting).
  • Similarly, if you have selected "Use secure authentication" (this setting was not available in 2.0 and just probed for), but the server doesn't support it, you will receive an error notification when trying to send the message. This option is probed and the checkbox may be set automatically when you are sending a message for the first time, also after migration from 2.0 [16].
  • In this case, go into the Account Settings, last item "Outgoing Server (SMTP)", select the respective server, and click on Edit. Uncheck the box causing the problem. Note that it is unsafe to have "Use name and password" checked without either connection security or secure authentication selected!

Linux specific

  • If you are running a 32 bit build on a 64-bit Debian or Ubuntu distribution (or one of their variants) a library problem might cause a connection problem. If this happens either set network.dns.disableIPv6 to "true" using the Config Editor or install the correct version of the lib32nss-mdns package. [17] [18]

OSX specific

  • New mail notifications on Mac OS X are integrated with Growl. However, it doesn't appear to support messages that are moved to a child folder by a filter [19]
  • Thunderbird 3.0 can read the OSX system address book but any changes you make go to the Thunderbird address book. There is no support for writing the OSX system address book. [20]

64-bit build specific

  • If you use a 64-bit Thunderbird build you can't use the Mozilla build of Lightning with it. The Calendar project only provides 32-bit builds. Get a 64-bit Lightning build from wherever you got that Thunderbird build. This problem typically occurs if you use a 64-bit Linux distro that provides a 3rd party build of Thunderbird in their repository. [21]

See also

External links

Add-ons

Useful forum threads