The page is not redirecting properly: Difference between revisions

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This article describes a few things that you can do to stop these errors.
This article describes a few things that you can do to stop these errors.


==Check for Bad Bookmarks==
==Check for bad bookmarks==
If the problem is occurring on only selected web sites,  the user having the problem may be using bookmarks made from web pages that saved parameter information that no longer produces a viable page.
If the problem is occurring on only selected web sites,  you may be using bookmarks made from web pages that saved parameter information that no longer produces a viable page.


<u>To fix bookmarks,</u>
To fix bookmarks,


<b>Windows Firefox</b> <br>
'''Firefox on Windows:'''
Right click the bookmark and select "Properties" <br>
:Right click the bookmark and select "Properties"
In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job) <br>
:In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job)  
Click Save <br>
:Click Save  


 
'''Firefox on Mac OS:'''
<b>Mac Firefox </b><br>
:Click "Bookmarks -> Organize Bookmarks"
Click Bookmarks > Organize Bookmarks <br>
:Locate the problem bookmark (often in "Bookmarks Menu")
Locate the problem bookmark (often in "Bookmarks Menu") <br>
:Click it to select it.  
Click it to select it. <br>
:In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job)  
In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job) <br>
:Choose another bookmark or close the Organize Bookmarks window with the red button.
Choose another bookmark or close the Organize Bookmarks window with the red button. <br>


==Turn cookies on==
==Turn cookies on==

Revision as of 22:01, 6 August 2009

Firefox will display an error dialog titled "The page isn't redirecting properly" when a webpage redirects you in an endless loop.

This article describes a few things that you can do to stop these errors.

Check for bad bookmarks

If the problem is occurring on only selected web sites, you may be using bookmarks made from web pages that saved parameter information that no longer produces a viable page.

To fix bookmarks,

Firefox on Windows:

Right click the bookmark and select "Properties"
In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job)
Click Save

Firefox on Mac OS:

Click "Bookmarks -> Organize Bookmarks"
Locate the problem bookmark (often in "Bookmarks Menu")
Click it to select it.
In the "Location" field, remove information from the right until the bookmark pulls up a web page that resolves cleanly (often getting rid of the alphanumeric gibberish at the end does the job)
Choose another bookmark or close the Organize Bookmarks window with the red button.

Turn cookies on

Firefox must be set to accept cookies from websites.

In Firefox:

  • Go to "Tools -> Options -> Privacy -> Cookies"
  • Make sure "Accept cookies from sites" is checked.
  • Make sure the site you're trying to access is not in the Exceptions list.

Clear cookies

You may have data in your cookies that the site doesn't expect. To clear this data:

In Firefox 1.5:

In Firefox 2.0 and higher:

  • Go to "Tools -> Options -> Privacy -> Cookies -> Show Cookies..."
  • Click "Remove All Cookies"



In Firefox for Mac 3.5:

  • Go to " Firefox -> Preferences -> Privacy tab
  • Click the link that says "Remove Individual Cookies"
  • Click "Remove All Cookies"

Enable referrer information

Check that network.http.sendRefererHeader is set to 2:

  1. Type about:config in the Location Bar
  2. Press Enter
  3. Find the preference name network.http.sendRefererHeader
  4. Double click on it. A dialog will appear.
  5. Enter 2 into the dialog.
  6. Press OK.

Bad website

The problem could simply be an error in the website's coding. Contact the webmaster for assistance.