The page is not redirecting properly: Difference between revisions

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(add referer disable problem)
(add a screen, the obvious solution that's right on the error page, make sections)
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Firefox will display an error titled "The page isn't redirecting properly" when a webpage redirects you in an endless loop. This can be caused by an unexpected value in your cookies. Clearing your cookies may resolve this problem.
{{Right-pic|Badredirecting.png}}
Firefox will display an error titled "The page isn't redirecting properly" when a webpage redirects you in an endless loop. This page describes a few things to check for that may cause this problem.
 
==Turn cookies on==
 
* Tools -> Options -> Privacy -> Cookies
* Make sure "Accept cookies from sites" is checked.
* Make sure the site you're trying to access in not in the Exceptions list.
 
==Clear cookies==
 
You may have data in your cookies that the site doesn't expect. To clear this data:


Firefox 1.5:
Firefox 1.5:
Line 6: Line 17:


Firefox 2.0:
Firefox 2.0:
* Tools -> Options -> Privacy / Cookies -> Show Cookies...
* Tools -> Options -> Privacy -> Cookies -> Show Cookies...
* Click "Remove All Cookies"
* Click "Remove All Cookies"


This can also be caused by disabling the sending of referrer information. Check that [[network.http.sendRefererHeader]] is set to 2:
==Enable referrer info==
 
Check that [[network.http.sendRefererHeader]] is set to 2:
 
* Type about:config in the Location Bar, press Enter.
* Type about:config in the Location Bar, press Enter.
* Find network.http.sendRefererHeader
* Find network.http.sendRefererHeader
* Right-click on it, click Reset.
* Right-click on it, click Reset.


Alternately, this could be an error in the website's coding.
==Bad website==
The problem could simply be an error in the website's coding. Contact the webmaster for assistance.


[[Category:Issues (Firefox)]]
[[Category:Issues (Firefox)]]
[[Category:Websites]]
[[Category:Websites]]

Revision as of 18:52, 15 June 2007

Firefox will display an error titled "The page isn't redirecting properly" when a webpage redirects you in an endless loop. This page describes a few things to check for that may cause this problem.

Turn cookies on

  • Tools -> Options -> Privacy -> Cookies
  • Make sure "Accept cookies from sites" is checked.
  • Make sure the site you're trying to access in not in the Exceptions list.

Clear cookies

You may have data in your cookies that the site doesn't expect. To clear this data:

Firefox 1.5:

  • Tools -> Options -> Privacy -> Cookies
  • Click "Clear Cookies Now"

Firefox 2.0:

  • Tools -> Options -> Privacy -> Cookies -> Show Cookies...
  • Click "Remove All Cookies"

Enable referrer info

Check that network.http.sendRefererHeader is set to 2:

  • Type about:config in the Location Bar, press Enter.
  • Find network.http.sendRefererHeader
  • Right-click on it, click Reset.

Bad website

The problem could simply be an error in the website's coding. Contact the webmaster for assistance.