From MozillaZine Knowledge Base
From the expanding support options/needs as the fx user base grows MozillaZine forum topic started recently by Chris Hofmann:
Posted: Fri 15th Dec 2006 by ChrisI'
| There was an enquiry a while back about what are the ten most frequent support issues. Why not designate someone to continually maintain that page?
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I'm sure Chris was speaking about the forum thread started by Asa but I don't see why we couldn't keep this page current and categorize it under Firefox Issues. We could link to specific topics on the forums if a current KB article doesn't exist, just like we do on the Issues with Firefox page. Just a thought. Alice Wyman 00:48, 16 December 2006 (UTC)
P.S. I removed editors' names and some comments about where to post replies which is out-of-place if we are going to revive this page as an "issues" article. Alice Wyman 01:18, 16 December 2006 (UTC)
- I don't see why we'd need a separate article for this. It should probably be up-front because it'd be very useful for users. Perhaps on Issues with Firefox? The only problem I see with the idea is that we don't know which topics are the top 10, so it'll be opinion rather than facts.--Np 03:41, 16 December 2006 (UTC)
- You're right, I had second thoughts after I added the suggestion. In fact, I later replied to Chris in the forum topic, But, why maintain that page when the Firefox support forum already includes this Announcement pinned to the top of the forum: http://forums.mozillazine.org/viewtopic.php?t=106431 INSTANT HELP — Frequently Asked Questions The Issues with Firefox article already includes a "General" section at the top, which basically contains the top support issues. I could change the heading to "Top support issues" or just leave as is. I guess I was just trying to come up with a use for this uncategorized article. If it's no longer useful maybe it should be nominated for deletion by the original author or by a SysOp (I don't feel comfortable doing that, myself). Alice Wyman 11:38, 16 December 2006 (UTC)
