Standard diagnostic - Firefox: Revision history

19 September 2017

• curprev 19:5319:53, 19 September 2017‎ Dar nj talk contribs‎ 20,585 bytes +22‎ →‎Other solutions

5 October 2013

• curprev 03:4603:46, 5 October 2013‎ Alice Wyman talk contribs‎ m 20,563 bytes +30‎ →‎Clean reinstall

19 June 2013

• curprev 10:2810:28, 19 June 2013‎ Alice Wyman talk contribs‎ 20,533 bytes −18‎ →‎Check for malware: updated Kaspersky TDSSKiller link
• curprev 10:1910:19, 19 June 2013‎ Alice Wyman talk contribs‎ m 20,551 bytes −40‎ →‎Check for malware: deleted forum.aumha.org/ link which no longer works

13 January 2013

• curprev 01:0701:07, 13 January 2013‎ Alice Wyman talk contribs‎ 20,591 bytes +75‎ →‎Check for malware: added Microsoft Safety Scanner

3 September 2012

• curprev 02:1802:18, 3 September 2012‎ Alice Wyman talk contribs‎ 20,516 bytes −10‎ →‎Extension issues: more fixes
• curprev 02:1202:12, 3 September 2012‎ Alice Wyman talk contribs‎ 20,526 bytes +20‎ →‎Extension issues: updated Safe Mode instructions for Firefox 15

25 August 2012

• curprev 15:0415:04, 25 August 2012‎ Alice Wyman talk contribs‎ 20,506 bytes +84‎ →‎Standard diagnostic steps
• curprev 14:4914:49, 25 August 2012‎ Alice Wyman talk contribs‎ 20,422 bytes +395‎ →‎Standard diagnostic steps: updated for Firefox 15
• curprev 14:0314:03, 25 August 2012‎ Alice Wyman talk contribs‎ 20,027 bytes −57‎ →‎Clean reinstall: updated download locations to remove all-older since Firefox 3.6 is no longer supported

20 August 2012

• curprev 01:0701:07, 20 August 2012‎ Alice Wyman talk contribs‎ 20,084 bytes +19‎ →‎Check for malware: updated MalwareBytes link from Pro to Free version
• curprev 00:5200:52, 20 August 2012‎ Alice Wyman talk contribs‎ 20,065 bytes +66‎ →‎Check for malware: replaced Spybot Search & Destroy with Kaspersky TDSSKiller Anti-rootkit utility, which is recommended in SUMO's malware guide; updated Mozillazine forum link

8 January 2012

• curprev 15:0515:05, 8 January 2012‎ Alice Wyman talk contribs‎ 19,999 bytes −472‎ →‎Clean reinstall: Removed sentence on Firefox 3.6 "lockdown" since that's old news and included in the reference link.

30 December 2011

• curprev 03:1303:13, 30 December 2011‎ Dickvl talk contribs‎ 20,471 bytes +42‎ mozilla.com links

10 December 2011

• curprev 03:3503:35, 10 December 2011‎ Alice Wyman talk contribs‎ m 20,429 bytes −1‎ →‎Clean reinstall

25 October 2011

• curprev 14:0814:08, 25 October 2011‎ Alice Wyman talk contribs‎ 20,430 bytes +222‎ →‎Standard diagnostic steps: turn off hardware acceleration

16 October 2011

• curprev 22:1222:12, 16 October 2011‎ Alice Wyman talk contribs‎ m 20,208 bytes +67‎ →‎Other solutions: added reference on "SpeedBit Video Accelerator" and Fx7 slowdowns

31 July 2011

• curprev 01:2101:21, 31 July 2011‎ Alice Wyman talk contribs‎ 20,141 bytes −200‎ →‎Clean reinstall: removed references to Google Toolbar.

25 July 2011

• curprev 08:1408:14, 25 July 2011‎ Dmcritchie talk contribs‎ 20,341 bytes +145‎ →‎Clean reinstall -- "Google Toolbar" extension not supported FF5 and up

19 July 2011

• curprev 22:3422:34, 19 July 2011‎ Alice Wyman talk contribs‎ 20,196 bytes 0‎ →‎Clean reinstall
• curprev 22:2922:29, 19 July 2011‎ Alice Wyman talk contribs‎ m 20,196 bytes +51‎ →‎Clean reinstall

28 June 2011

• curprev 12:0512:05, 28 June 2011‎ Dmcritchie talk contribs‎ 20,145 bytes +257‎ Ext issues - Fx4 simplifies safe-mode, also make instructions less dangerous

6 June 2011

• curprev 01:2001:20, 6 June 2011‎ Dmcritchie talk contribs‎ 19,888 bytes +31‎ →‎Extension issues -- clean up of recent date related method
• curprev 01:1501:15, 6 June 2011‎ Dmcritchie talk contribs‎ m 19,857 bytes −1‎ →‎Extension issues
• curprev 01:1001:10, 6 June 2011‎ Dmcritchie talk contribs‎ 19,858 bytes +487‎ →‎Extension issues -- recent updates Fx4

24 February 2011

• curprev 01:1401:14, 24 February 2011‎ Alice Wyman talk contribs‎ 19,371 bytes +103‎ →‎To fix the problem in the original profile

10 November 2010

• curprev 12:4512:45, 10 November 2010‎ Alice Wyman talk contribs‎ m 19,268 bytes +119‎ →‎Other solutions: added link for Check Disk tool (CHKDSK) that applies to Visat and Win7
• curprev 01:3501:35, 10 November 2010‎ Alice Wyman talk contribs‎ m 19,149 bytes +62‎ →‎Other solutions: conflicting programs - added reference

16 September 2010

• curprev 07:3607:36, 16 September 2010‎ American Finn talk contribs‎ m 19,087 bytes 0‎ →‎Standard diagnostic steps
• curprev 07:3507:35, 16 September 2010‎ American Finn talk contribs‎ m 19,087 bytes −1‎ →‎Standard diagnostic steps
• curprev 05:4905:49, 16 September 2010‎ American Finn talk contribs‎ 19,088 bytes +146‎ hosts file
• curprev 05:2805:28, 16 September 2010‎ American Finn talk contribs‎ 18,942 bytes +275‎ makes intro more user friendly and makes diagnosis of Firefox problems sound less tedious

13 January 2010

• curprev 15:5815:58, 13 January 2010‎ Alice Wyman talk contribs‎ 18,667 bytes +138‎ →‎Check for malware: added link to other recommended forums

12 January 2010

• curprev 20:2320:23, 12 January 2010‎ Alice Wyman talk contribs‎ m 18,529 bytes +61‎ →‎Clean reinstall

20 December 2009

• curprev 20:1420:14, 20 December 2009‎ Alice Wyman talk contribs‎ m 18,468 bytes −19‎ →‎To fix the problem in the original profile
• curprev 20:1420:14, 20 December 2009‎ Alice Wyman talk contribs‎ m 18,487 bytes +12‎ →‎To fix the problem in the original profile
• curprev 19:4319:43, 20 December 2009‎ Alice Wyman talk contribs‎ m 18,475 bytes +90‎ →‎To fix the problem in the original profile: added "pluginreg.dat" as file to delete

9 December 2009

• curprev 02:2902:29, 9 December 2009‎ Alice Wyman talk contribs‎ 18,385 bytes −51‎ →‎Clean reinstall

27 November 2009

• curprev 16:3816:38, 27 November 2009‎ Alice Wyman talk contribs‎ 18,436 bytes +89‎ →‎Clean reinstall: download/uninstall/reinstall instructions
• curprev 16:2316:23, 27 November 2009‎ Alice Wyman talk contribs‎ 18,347 bytes −416‎ →‎Reinstall after completely removing Firefox: removed WinXP example
• curprev 16:1116:11, 27 November 2009‎ Alice Wyman talk contribs‎ 18,763 bytes −21‎ →‎Clean reinstall: reorg, reworded
• curprev 15:1915:19, 27 November 2009‎ Alice Wyman talk contribs‎ m 18,784 bytes +4‎ →‎Clean reinstall
• curprev 15:1715:17, 27 November 2009‎ Alice Wyman talk contribs‎ m 18,780 bytes +358‎ →‎Clean reinstall: added note that component directory lockdown ion Firefox 3.6
• curprev 14:4514:45, 27 November 2009‎ Alice Wyman talk contribs‎ 18,422 bytes +146‎ →‎Clean reinstall: created subsection for a reinstall after completely removing Firefox

6 September 2009

• curprev 13:5313:53, 6 September 2009‎ FatJohn talk contribs‎ m 18,276 bytes +174‎ →‎Check for malware: nuke from orbit angle

19 July 2009

• curprev 01:0401:04, 19 July 2009‎ Alice Wyman talk contribs‎ 18,102 bytes −329‎ →‎Other solutions: removed solution related to Firefox 3.5 startup issue which is now fixed in 3.5.1

5 July 2009

• curprev 12:0712:07, 5 July 2009‎ Alice Wyman talk contribs‎ m 18,431 bytes +49‎ →‎Check for malware: linked to wilipedia for definition
• curprev 04:1804:18, 5 July 2009‎ Alice Wyman talk contribs‎ 18,382 bytes +329‎ →‎Other solutions: On Windows, clear the IE Temporary Internet Files and empty the Windows Temp folder

2 June 2009

• curprev 01:5001:50, 2 June 2009‎ Alice Wyman talk contribs‎ 18,053 bytes +437‎ →‎Clean reinstall: added that a simple reinstall does not affect profile data; added forum reference, reworded and numbered the clean reinstall steps

8 May 2009

• curprev 11:3911:39, 8 May 2009‎ Alice Wyman talk contribs‎ m 17,616 bytes +25‎ No edit summary
• curprev 11:3711:37, 8 May 2009‎ Alice Wyman talk contribs‎ 17,591 bytes +333‎ added separate "Plugin issues" section, other minor edits

1 April 2009

• curprev 22:2322:23, 1 April 2009‎ Alice Wyman talk contribs‎ m 17,258 bytes 0‎ →‎Clean reinstall
• curprev 22:2222:22, 1 April 2009‎ Alice Wyman talk contribs‎ m 17,258 bytes −31‎ →‎Clean reinstall

21 February 2009

• curprev 13:3413:34, 21 February 2009‎ Alice Wyman talk contribs‎ 17,289 bytes +246‎ →‎To fix the problem in the original profile: Expanded first paragraph and removed multiple profile folder links

17 February 2009

• curprev 02:4402:44, 17 February 2009‎ Alice Wyman talk contribs‎ 17,043 bytes −24‎ →‎Check for malware: removed Adaware, no longer recommended by mvps.org Ref: http://www.mvps.org/winhelp2002/unwanted.htm

6 February 2009

• curprev 06:0706:07, 6 February 2009‎ Alice Wyman talk contribs‎ m 17,067 bytes +8‎ →‎Profile issues: updated link

29 January 2009

• curprev 15:1815:18, 29 January 2009‎ Alice Wyman talk contribs‎ m 17,059 bytes +13‎ →‎To fix the problem in the original profile: linked to Locked or damaged places.sqlite#Damaged Places database
• curprev 15:1115:11, 29 January 2009‎ Alice Wyman talk contribs‎ m 17,046 bytes +24‎ →‎To fix the problem in the original profile: xpti.dat & compreg.dat http://forums.mozillazine.org/viewtopic.php?p=5604565#p5604565 http://forums.mozillazine.org/viewtopic.php?p=5072715#p5072715

6 January 2009

• curprev 16:0216:02, 6 January 2009‎ Alice Wyman talk contribs‎ m 17,022 bytes +5‎ →‎Check for malware: better forum reference

5 January 2009

• curprev 13:5213:52, 5 January 2009‎ Alice Wyman talk contribs‎ m 17,017 bytes +207‎ →‎Check for malware: added malwarebytes and spybot forums

31 December 2008

• curprev 22:5122:51, 31 December 2008‎ Alice Wyman talk contribs‎ m 16,810 bytes −59‎ →‎Check for malware
• curprev 22:4122:41, 31 December 2008‎ Alice Wyman talk contribs‎ m 16,869 bytes +1‎ →‎Other solutions
• curprev 22:3522:35, 31 December 2008‎ Alice Wyman talk contribs‎ m 16,868 bytes +65‎ →‎Check for malware
• curprev 22:1222:12, 31 December 2008‎ Alice Wyman talk contribs‎ m 16,803 bytes +4‎ →‎Other solutions
• curprev 22:1122:11, 31 December 2008‎ Alice Wyman talk contribs‎ 16,799 bytes +304‎ →‎Other solutions: added subsection on malware removal

27 December 2008

• curprev 17:3117:31, 27 December 2008‎ Alice Wyman talk contribs‎ 16,495 bytes −389‎ →‎Other solutions: removed outdated information about Spybot immunization issue
• curprev 17:2917:29, 27 December 2008‎ Alice Wyman talk contribs‎ 16,884 bytes +353‎ →‎Other solutions: added links to specialized malware removal tools

19 November 2008

• curprev 12:2412:24, 19 November 2008‎ Alice Wyman talk contribs‎ m 16,531 bytes +33‎ →‎Extension issues: linked to Uninstalling add-ons

12 November 2008

• curprev 16:0916:09, 12 November 2008‎ Alice Wyman talk contribs‎ m 16,498 bytes −1‎ →‎To fix the problem in the original profile: reordered
• curprev 16:0716:07, 12 November 2008‎ Alice Wyman talk contribs‎ 16,499 bytes +292‎ →‎To fix the problem in the original profile: remove places.sqlite

8 October 2008

• curprev 14:2514:25, 8 October 2008‎ Alice Wyman talk contribs‎ 16,207 bytes +537‎ →‎Clean reinstall: uninstall and reinstall into a new Destination Folder as another option.

29 August 2008

• curprev 21:3421:34, 29 August 2008‎ Alice Wyman talk contribs‎ 15,670 bytes +49‎ Intro paragraph about many "Firefox" problems moved under Standard diagnistic steps (as "quick" diagnostic"). Edited plugin step.
• curprev 14:3314:33, 29 August 2008‎ AnotherGuest. talk contribs‎ 15,621 bytes +212‎ Updated info about plugins

29 June 2008

• curprev 16:3316:33, 29 June 2008‎ Alice Wyman talk contribs‎ m 15,409 bytes −22‎ →‎Standard diagnostic steps: linked to clearing the cache and removed Firefox 1.5 instructions
• curprev 09:2709:27, 29 June 2008‎ American Finn talk contribs‎ m 15,431 bytes +25‎ →‎Standard diagnostic steps

24 June 2008

• curprev 14:1014:10, 24 June 2008‎ Alice Wyman talk contribs‎ m 15,406 bytes +2‎ →‎Standard diagnostic steps
• curprev 14:0914:09, 24 June 2008‎ Alice Wyman talk contribs‎ 15,404 bytes +166‎ updated for Firefox 3 and removed Firefox 1.5-specific information
• curprev 00:4700:47, 24 June 2008‎ Alice Wyman talk contribs‎ 15,238 bytes +12‎ added update template

13 March 2008

• curprev 00:5000:50, 13 March 2008‎ Alice Wyman talk contribs‎ 15,226 bytes +388‎ →‎Other solutions: added Spybot S&D issue

16 February 2008

• curprev 03:3103:31, 16 February 2008‎ Alice Wyman talk contribs‎ 14,838 bytes −267‎ →‎Standard diagnostic steps: simplified step about resetting toolbars and preferences

29 January 2008

• curprev 13:4913:49, 29 January 2008‎ Alice Wyman talk contribs‎ m 15,105 bytes −43‎ program folder -> installation directory
• curprev 12:5912:59, 29 January 2008‎ Alice Wyman talk contribs‎ 15,148 bytes +602‎ Standard diagnostic steps/Clean reinstall: suggested removing Firefox installation folder and reinstalling, prior to a clean uninstall/reinstall

28 December 2007

• curprev 14:3614:36, 28 December 2007‎ Alice Wyman talk contribs‎ m 14,546 bytes −69‎ →‎Other solutions: You don't have to go through all steps before trying other solutions

5 December 2007

• curprev 02:3002:30, 5 December 2007‎ Alice Wyman talk contribs‎ m 14,615 bytes −4‎ →‎To fix the problem in the original profile
• curprev 02:2802:28, 5 December 2007‎ Alice Wyman talk contribs‎ 14,619 bytes −123‎ →‎To fix the problem in the original profile: added link to Multiple profile files created

4 December 2007

• curprev 01:4401:44, 4 December 2007‎ Alice Wyman talk contribs‎ 14,742 bytes +344‎ →‎Standard diagnostic steps: Recommended profile backup; made resetting preferences not an option

29 October 2007

• curprev 00:4100:41, 29 October 2007‎ Alice Wyman talk contribs‎ 14,398 bytes +132‎ updated links, reworded clean reinstall instructions

5 October 2007

• curprev 22:4822:48, 5 October 2007‎ Alice Wyman talk contribs‎ m 14,266 bytes 0‎ Intro: updated Firefox profile link

25 September 2007

• curprev 00:5100:51, 25 September 2007‎ Alice Wyman talk contribs‎ 14,266 bytes +110‎ →‎Other solutions: reordered and added that forefox1.exe fix can also indicate that a firewall is blocking Firefox

19 September 2007

• curprev 21:1121:11, 19 September 2007‎ Alice Wyman talk contribs‎ 14,156 bytes −366‎ →‎To fix the problem in the original profile: added multiple sessionstore-n.js files, reordered.

13 August 2007

• curprev 02:5902:59, 13 August 2007‎ Alice Wyman talk contribs‎ m 14,522 bytes +23‎ →‎See also: added link to Firefox CPU usage

2 July 2007

• curprev 19:0519:05, 2 July 2007‎ Alice Wyman talk contribs‎ m 14,499 bytes −16‎ Intro "Important" paragraphs consolidated

29 May 2007

• curprev 11:0811:08, 29 May 2007‎ Alice Wyman talk contribs‎ m 14,515 bytes −42‎ →‎Standard diagnostic steps

17 May 2007

• curprev 23:5923:59, 17 May 2007‎ Alice Wyman talk contribs‎ 14,557 bytes +151‎ →‎To fix the problem in the original profile: added XPC fastload files to delete and bugzilla ref

10 May 2007

• curprev 22:2522:25, 10 May 2007‎ Alice Wyman talk contribs‎ m 14,406 bytes −6‎ →‎Clean reinstall: Fx release notes link
• curprev 22:2322:23, 10 May 2007‎ Alice Wyman talk contribs‎ m 14,412 bytes +1‎ →‎Clean reinstall
• curprev 22:1322:13, 10 May 2007‎ Alice Wyman talk contribs‎ 14,411 bytes +261‎ →‎Clean reinstall: Suggested downloading an official Firefox version - see discussion

9 April 2007

• curprev 00:2200:22, 9 April 2007‎ Alice Wyman talk contribs‎ m 14,150 bytes +8‎ →‎Standard diagnostic steps: reworded

4 April 2007

• curprev 16:4716:47, 4 April 2007‎ AnotherGuest. talk contribs‎ 14,142 bytes +20‎ →‎Standard diagnostic steps: Added disabling plugin scanning

3 April 2007

• curprev 14:0314:03, 3 April 2007‎ Alice Wyman talk contribs‎ 14,122 bytes +96‎ →‎Standard diagnostic steps: "Plugin issues": added that removing the Firefox plugins folder contents does not disable plugins scanned from other locations. See discussion.