RealPlayer: Difference between revisions

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==RealPlayer Browser Record Plugin extension==
==RealPlayer Browser Record Plugin extension==
RealPlayer includes a Web Download & Recording feature that adds a Browser Record Plugin add-on,  which despite the name is actually an extension, not a plugin,  and appears in the Add-ons Manager Extensions list.  This extension has been known to cause issues with Flash content or other problems in Mozilla browsers (see the [[Problematic extensions#RealPlayer_Browser_Record_Plugin|Problematic extensions]] article).   
RealPlayer includes a Web Download & Recording feature that adds a Browser Record Plugin add-on,  which despite the name is actually an extension, not a plugin,  and appears in the Firefox or SeaMonkey Add-ons Manager Extensions list.  This extension has been known to cause issues with [[Flash]] content or other problems in Mozilla browsers (see the [[Problematic extensions#RealPlayer_Browser_Record_Plugin|Problematic extensions]] article).   You can disable the extension in the Add-ons Manager or you can remove it by  turning off the Web Download & Recording feature in RealPlayer (open RealPlayer, go to "Preferences -> Download & Recording" and uncheck "Enable Web Download & Recording for these installed browsers", then click OK, close RealPlayer).  If you turn off Web Download & Recording in RealPlayer preferences, the RealPlayer Browser Record Plugin will be removed from the Add-ons Manager Extensions list when you next start Firefox or SeaMonkey. [https://bugzilla.mozilla.org/show_bug.cgi?id=763459#c19] [https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c24]  


Because of issues with Flash content, the RealPlayer Browser Record Plugin extension was added to the [https://addons.mozilla.org/blocked/ Add-ons Blocklist] on June 12-14, 2012 and should be disabled in the Firefox or SeaMonkey Add-ons ManagerEven so, you may still experience problems with Flash content unless you turn off the Web Download & Recording feature in RealPlayer preferences (open RealPlayer, go to "Preferences -> Download & Recording" and uncheck "Enable Web Download & Recording for these installed browsers", then click OK, close RealPlayer) and then restart Firefox or SeaMonkey. This will remove the RealPlayer Browser Record Plugin extension from the Add-ons Manager.  [https://bugzilla.mozilla.org/show_bug.cgi?id=763459#c19]  [https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c24]  
===Flash Protected Mode issues===
Starting in Flash Player 11.3, the [[Flash]] plugin used in current versions of Firefox and SeaMonkey runs in a [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Protected Mode] on Windows Vista and above.  Conflicts with RealPlayer's Web Download & Recording feature and this new security feature can cause ''An error occurred.  Please try again later'' messages at YouTube, videos on other sites may fail to display or you may have other problems with Flash content.  Because of these issues, the RealPlayer Browser Record Plugin extension was added to the [https://addons.mozilla.org/blocked/ Add-ons Blocklist] on June 12-14, 2012 for versions 15.0.4 and below[https://addons.mozilla.org/en-US/firefox/blocked/i107] [https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c35Version 15.0.5 was blocklisted on July 10, 2012.  [https://addons.mozilla.org/en-US/firefox/blocked/i111] [https://bugzilla.mozilla.org/show_bug.cgi?id=771802] Updating to RealPlayer 15.0.6 (or above) should resolve these issues and allow you to continue using the RealPlayer Browser Record Plugin extension with Firefox or SeaMonkey.  Alternately, you can use following workaround:


===Flash 11.3 issues===
'''Before doing this, you should [https://real.custhelp.com/app/answers/detail/a_id/8878/kw/install%20realplayer/p/9 update RealPlayer to the latest version] (15.0.6 or above)  to see if that resolves your issue.'''  [https://bugzilla.mozilla.org/show_bug.cgi?id=763459#c28] [http://forums.mozillazine.org/viewtopic.php?f=38&t=2489423&p=12184925#p12184925] [https://bugzilla.mozilla.org/show_bug.cgi?id=764210] [https://bugzilla.mozilla.org/show_bug.cgi?id=763459#c28] [https://real.custhelp.com/app/answers/detail/a_id/9930/~/realplayer-plugin-blocked-by-firefox] [http://forums.mozillazine.org/viewtopic.php?f=38&t=2489423&p=12184925#p12184925]
Starting in Flash Player 11.3, the Flash plugin used in current versions of Firefox and SeaMonkey runs in a [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Protected Mode] on Windows Vista and above. This new security feature can cause ''An error occurred.  Please try again later'' messages at YouTube, or other problems with Flash content if RealPlayer is installed, because of conflicts with RealPlayer's Web Download & Recording feature. An updated RealPlayer 15.0.5 (15.0.5.109) reportedly "deactivates" the Browser Record Plugin when Adobe Flash 11.3 is running in Protected Mode.   Even so,  you may still need to disable the RealPlayer Browser Record Plugin extension in the Add-ons Manager (if enabled). [https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c36] [https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c44]


If you want to keep using the RealPlayer Web Download & Recording feature and Browser Record Plugin extension, you could either disable Flash 11.3 Protected Mode or else uninstall the Adobe Flash Player 11.3 Plugin [[Flash#Uninstall using Windows Control Panel|via Windows Control Panel]] and then download and install an earlier version of the Flash plugin as a temporary workaround, until Adobe or RealPlayer fixes the problem.  See [[Flash#Flash Player 11.3 Protected Mode - Windows|Flash Player 11.3 Protected Mode - Windows]] and Adobe's [http://forums.adobe.com/thread/1022066 How do I revert to an earlier version of Flash Player] for more information and download links.  (If you uninstall Flash using the uninstaller linked from Adobe's site, you will also need to reinstall the Flash Player ActiveX for Internet Explorer,  in addition to reinstalling an older version of the Flash plugin needed for Firefox and SeaMonkey.)  You can then re-enable "Web Download & Recording" in RealPlayer preferences (if you turned it off) and you can re-enable the RealPlayer Browser Record Plugin extension from the Add-ons Manager Extensions list (if it's disabled). [https://support.mozilla.org/en-US/kb/fix-problems-realplayer-add-ons/discuss/2483]
*[[Flash#Disabling_Protected_Mode_in_Flash_11.3|Disable Protected Mode in Flash 11.3 or above]].  For more information, see [[Flash#Flash Protected Mode issues on Windows Vista and above|Flash Protected Mode issues on Windows Vista and above]].  
 
You can then turn on "Web Download & Recording" in RealPlayer preferences (if you turned it off) and you can re-enable the RealPlayer Browser Record Plugin extension from the Add-ons Manager Extensions list (if it's disabled).


==Windows plugin issues==
==Windows plugin issues==
===Plugin crashes===
===Plugin crashes===
In recent Mozilla browsers (e.g., Firefox 4 and above)  the RealPlayer plugin will crash on sites with embedded Real Media such as the [http://www.slp3d2.com/launchsiteglobal/test.cfm Test your Real media player] page at www.slp3d2.com linked from [[Testing plugins]] (see [https://bugzilla.mozilla.org/show_bug.cgi?id=667399 bug 667399]). You can disable the "RealPlayer(tm) G2 LiveConnect-Enabled Plug-In" in the Add-ons manager Plugins list to avoid such crashes.  Note: Direct links to Real Media files (such as [http://www.slp3d.com/ram/slp3d.ram this .ram file]  can still be opened in the RealPlayer application itself, even though the plugin is disabled.
In recent Mozilla browsers (e.g., Firefox 4 and above)  the RealPlayer G2 LiveConnect-Enabled Plug-In (file name: "nppl3260.dll") will crash on sites with embedded Real Media such as the [http://www.slp3d2.com/launchsiteglobal/test.cfm Test your Real media player] page at www.slp3d2.com linked from [[Testing plugins]] (see bugs [https://bugzilla.mozilla.org/show_bug.cgi?id=667399 667399] and [https://bugzilla.mozilla.org/show_bug.cgi?id=460864 460864]). You can disable the "RealPlayer(tm) G2 LiveConnect-Enabled Plug-In" in the Add-ons manager Plugins list to avoid such crashes.  Note: Direct links to Real Media files (such as [http://www.slp3d.com/ram/slp3d.ram this .ram file]  can still be opened in the RealPlayer application itself, even though the plugin is disabled.
 
===Plugin not recognized===
If you install Firefox or Mozilla Suite after having installed RealPlayer and the Real Player plugin is not recognized, you will need to copy these two files:
*Copy "nppl3260.xpt" from <code>C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.xpt</code> to the Mozilla Firefox or SeaMonkey [[installation directory]] "components" folder
*Copy "nppl3260.dll" from <code>C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll</code> to the Mozilla Firefox or SeaMonkey [[installation directory]] "plugins" folder. 
An alternate method would be to reinstall RealPlayer.
 
===Vanishing Controls===
The Windows Plugin for Firefox had a problem whereby after using a control button it would vanish. If you are still experiencing this you should install the latest version of RealPlayer. You may also then need to follow the manual steps described above to apply the fix.


==External Links==
==External Links==

Latest revision as of 19:08, 17 January 2015

Windows users have two choices for playing RealMedia: the official Real Player or the ad-free Real Alternative. Both will work in Firefox and SeaMonkey, but Real Alternative version 1.32 or later has the advantage of including a "modified plugin" that overcomes a problem with incorrect coding on certain webpages containing embedded Real media, as explained here.

Installation

  • Remove any older versions which may be on your system.
  • Download the Real Player or Real Alternative installer.
  • Close all instances of Firefox or SeaMonkey and any other unnecessary programs.
  • Run the setup program.
  • If installing Real Alternative, make sure that the "Firefox/Mozilla/Netscape/Opera Plugin" is checked when selecting which components to install.

After the Player installation is complete, start Firefox/SeaMonkey and enter about:plugins into the Category:Location Bar. "RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)" and should be listed.

RealPlayer Browser Record Plugin extension

RealPlayer includes a Web Download & Recording feature that adds a Browser Record Plugin add-on, which despite the name is actually an extension, not a plugin, and appears in the Firefox or SeaMonkey Add-ons Manager Extensions list. This extension has been known to cause issues with Flash content or other problems in Mozilla browsers (see the Problematic extensions article). You can disable the extension in the Add-ons Manager or you can remove it by turning off the Web Download & Recording feature in RealPlayer (open RealPlayer, go to "Preferences -> Download & Recording" and uncheck "Enable Web Download & Recording for these installed browsers", then click OK, close RealPlayer). If you turn off Web Download & Recording in RealPlayer preferences, the RealPlayer Browser Record Plugin will be removed from the Add-ons Manager Extensions list when you next start Firefox or SeaMonkey. [1] [2]

Flash Protected Mode issues

Starting in Flash Player 11.3, the Flash plugin used in current versions of Firefox and SeaMonkey runs in a Protected Mode on Windows Vista and above. Conflicts with RealPlayer's Web Download & Recording feature and this new security feature can cause An error occurred. Please try again later messages at YouTube, videos on other sites may fail to display or you may have other problems with Flash content. Because of these issues, the RealPlayer Browser Record Plugin extension was added to the Add-ons Blocklist on June 12-14, 2012 for versions 15.0.4 and below. [3] [4] Version 15.0.5 was blocklisted on July 10, 2012. [5] [6] Updating to RealPlayer 15.0.6 (or above) should resolve these issues and allow you to continue using the RealPlayer Browser Record Plugin extension with Firefox or SeaMonkey. Alternately, you can use following workaround:

Before doing this, you should update RealPlayer to the latest version (15.0.6 or above) to see if that resolves your issue. [7] [8] [9] [10] [11] [12]

You can then turn on "Web Download & Recording" in RealPlayer preferences (if you turned it off) and you can re-enable the RealPlayer Browser Record Plugin extension from the Add-ons Manager Extensions list (if it's disabled).

Windows plugin issues

Plugin crashes

In recent Mozilla browsers (e.g., Firefox 4 and above) the RealPlayer G2 LiveConnect-Enabled Plug-In (file name: "nppl3260.dll") will crash on sites with embedded Real Media such as the Test your Real media player page at www.slp3d2.com linked from Testing plugins (see bugs 667399 and 460864). You can disable the "RealPlayer(tm) G2 LiveConnect-Enabled Plug-In" in the Add-ons manager Plugins list to avoid such crashes. Note: Direct links to Real Media files (such as this .ram file can still be opened in the RealPlayer application itself, even though the plugin is disabled.

External Links