New messages do not appear: Difference between revisions
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* For POP accounts, check to see if you have Thunderbird set up to [[Thunderbird : FAQs : Automatically Download Messages | automatically download new messages]]. | * For POP accounts, check to see if you have Thunderbird set up to [[Thunderbird : FAQs : Automatically Download Messages | automatically download new messages]]. | ||
* For IMAP accounts, if you check your email from several places using IMAP, Thunderbird displays an alert because there are messages not yet downloaded on this particular computer. However, the item will already appear as read if it's been opened elsewhere. | * For [[IMAP]] accounts, if you check your email from several places using IMAP, Thunderbird displays an alert because there are messages not yet downloaded on this particular computer. However, the item will already appear as read if it's been opened elsewhere. | ||
* Check the points listed in Part I of [[Thunderbird : Issues : Disappearing mail | this article]] about "disappearing" messages. | * Check the points listed in Part I of [[Thunderbird : Issues : Disappearing mail | this article]] about "disappearing" messages. | ||
Revision as of 11:18, 30 December 2005
If you have received an alert from Thunderbird (or Mozilla Suite) saying that new messages have arrived but there are no new messages in your Inbox, see if any of the following apply.
- For POP accounts, check to see if you have Thunderbird set up to automatically download new messages.
- For IMAP accounts, if you check your email from several places using IMAP, Thunderbird displays an alert because there are messages not yet downloaded on this particular computer. However, the item will already appear as read if it's been opened elsewhere.
- Check the points listed in Part I of this article about "disappearing" messages.
- Sometimes a "bad" (malformed) message in an Inbox will hide the existence of messages that were downloaded after it. See related topic: the "folder is being processed" error message.
- In some cases, an "Unable to write the email to the mailbox"-type error may be the culprit. For reference, see Bugzilla bug 166111 [1].
- If you see a "Building summary file" message (in Thunderbird's status bar) for a long time, or if nothing else listed above seems to be the problem, try this workaround.
