Mozilla Suite : Issues : Start

Mozilla will not start

This can be caused by any number of reasons (corrupt profile, incompatible extension or a computer crash). If you have tried to create a new profile and feel that a completely new and clean install is required this is how you should do it:

. Backup your Profile

. Start mozilla and move any mail in incoming folders to a local folder (important)

. Uninstall Mozilla

. Delete the GRE directory (folder) (important) (C:\Program Files\Common Files\mozilla.org\GRE - in Windows)

. Delete the Mozilla installation directory (software folder)

. Reinstall Mozilla and configure it

. Copy the files back from your backup Profile to the new profile (prefs.js and/or user.js should not be copied since the old paths are stored in there and if Mozilla is not working correctly, chances are that they might be corrupt)

To get your favorites/bookmarks, mail, cookies and username/password back you should copy the following files/folders:

abook.mab - addressbook

bookmarks.html - bookmarks

cookies.txt - cookies

cookperm.txt - permission, cookies

key3.db - Usernames/passwords

12345678.s - (named randomly) usernames/passwords

training.dat - trained spamfilter

<DIR> Mail - your mail

<DIR> News - your news

Additional information on Profile