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| === Mozilla will not start ===
| | #redirect [[Standard diagnostic (Mozilla Suite)]] |
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| This can be caused by any number of reasons (corrupt profile, incompatible extension or a computer crash). The first thing to do is to create a new profile. If not for other reasons than to make a testcase and see if the problem persists. Another thing you could do is to check your extensions. Rename the chrome folder in your profile (shut down Mozilla first). A new empty folder will be created on the next run.
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| If you have tried this and feel that a completely new and clean install is required this is how you should do it:
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| * Backup your [[Profile Folder]]
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| * Start mozilla and move any mail in incoming folders to a local folder (important)
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| * Uninstall Mozilla
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| * Delete the GRE directory (folder) (important)
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| (C:\Program Files\Common Files\mozilla.org\GRE - in Windows)
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| * Delete the Mozilla installation directory (software folder)
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| * Reinstall Mozilla and configure it
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| * Copy the files back from your backup [[Profile Folder | Profile]] to the new profile
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| (prefs.js and/or [[user.js]] should not be copied since the old paths are stored in there and if Mozilla is not working correctly, chances are that they might be corrupt)
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| '''To get your favorites/bookmarks, mail, cookies and username/password back you should copy the following files/folders:'''
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| abook.mab - addressbook
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| bookmarks.html - bookmarks
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| cookies.txt - cookies
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| cookperm.txt - permission, cookies
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| key3.db - Usernames/passwords
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| 12345678.s - (named randomly) usernames/passwords
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| training.dat - trained spamfilter
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| <DIR> Mail - your mail
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| <DIR> News - your news
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| Additional information on [[Profile Folder | Profile]]
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