Junk messages not moved

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Symptoms

(incomplete)

Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder.

Sometimes it starts moving messages again; sometimes some messages are moved but others are not.

Manually running junk filters (Tools > Run Junk Mail Controls on Folder) works as expected, including moving all messages marked junk to the Junk folder.

Often, the Junk mail log (Tools > Junk Mail Controls > Junk mail log) erroneously says the messages have been marked as Junk and moved. (needs to be verified)

Solutions

(incomplete)

As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions.

These solutions have been proposed, but none are verified to work:

• Workaround: Manually run the junk filter: Tools > Run Junk Mail Controls on Folder

• Compact the Junk folder: Right-click the folder and choose Compact ....

• Delete all messages in the Junk folder.

• (Not for users with limited computer skills) Close thunderbird, find your profile and delete the junk.msf file. WARNING: Deleting the wrong file can cause loss of your e-mail.

• (Not for users with limited computer skills) Close thunderbird, find your profile and delete the junk file and junk.msf file. Create a new, empty Junk file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages.

• If you're using the Junk filter with the Global Inbox, see this article.