Junk messages not moved: Difference between revisions

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(add symptom | running controls manually)
(add manually run junk filter as workaround)
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These solutions have been proposed, but none are verified to work:
These solutions have been proposed, but none are verified to work:
* Workaround:  Manually run the junk filter: ''Tools > Run Junk Mail Controls on Folder''


* Compact the ''Junk'' folder:  Right-click the folder and choose ''Compact ...''.
* Compact the ''Junk'' folder:  Right-click the folder and choose ''Compact ...''.

Revision as of 12:49, 17 November 2004

This page is a work in progress. Please contribute additions and corrections.

Symptoms

(incomplete)

Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder.

Sometimes it starts moving messages again; sometimes some messages are moved but others are not.

Manually running junk filters (Tools > Run Junk Mail Controls on Folder) works as expected, including moving all messages marked junk to the Junk folder.

Often, the Junk mail log (Tools > Junk Mail Controls > Junk mail log) erroneously says the messages have been marked as Junk and moved. (needs to be verified)

Solutions

(incomplete)

As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions.

These solutions have been proposed, but none are verified to work:

  • Workaround: Manually run the junk filter: Tools > Run Junk Mail Controls on Folder
  • Compact the Junk folder: Right-click the folder and choose Compact ....
  • Delete all messages in the Junk folder.
  • For Advanced Users: Close thunderbird, find your profile and delete the junk.msf file. WARNING: Deleting the wrong file can cause loss of your e-mail.
  • For Advanced Users: Close thunderbird, find your profile and delete the junk file and junk.msf file. Create a new, empty Junk file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages.