Junk messages not moved: Difference between revisions

From MozillaZine Knowledge Base
Jump to navigationJump to search
m (style touch-up)
m (add category)
Line 1: Line 1:
''This page is a work in progress. Please contribute additions and corrections.''
==Symptoms==
==Symptoms==
Problems some people have experienced with Thunderbird's [[Junk Mail Controls]]:
Problems some people have experienced with Thunderbird's [[Junk Mail Controls]]:
Line 26: Line 24:


*'''Not for users with limited computer skills:''' I found the problem in the account folder: there was not the "Junk" file and there was a folder named Junk. I've deleted the folder Junk and i've created a file named Junk and the problem was solved. Hope is helpful.
*'''Not for users with limited computer skills:''' I found the problem in the account folder: there was not the "Junk" file and there was a folder named Junk. I've deleted the folder Junk and i've created a file named Junk and the problem was solved. Hope is helpful.
[[Category:Issues (Thunderbird)]]

Revision as of 23:40, 26 September 2005

Symptoms

Problems some people have experienced with Thunderbird's Junk Mail Controls:

  • Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder. Sometimes it starts moving messages again; sometimes some messages are moved but others are not.
  • Manually running junk filters ("Tools -> Run Junk Mail Controls on Folder") works as expected, including moving all messages marked as Junk to the Junk folder.
  • The Junk Mail Log ("Tools -> Junk Mail Controls -> Junk Mail Log") may erroneously say the messages have been marked as Junk and moved. (needs to be verified)

Solutions

As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions. These solutions have been proposed, but none are verified to always work:

  • Workaround: manually run the junk-mail filter: "Tools -> Run Junk Mail Controls on Folder".
  • Delete all messages in the Junk folder.
  • Turn off junk mail logging. Go to: "Tools -> Junk Mail Controls...", click the "Junk Mail Log" button, uncheck the "Enable the Junk Mail Log" checkbox. Try to flag an e-mail as Junk and see if it works. [Note: you can re-enable the logging after this.]
  • Not for users with limited computer skills: close Thunderbird, find your profile folder and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail.
  • Not for users with limited computer skills: close Thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages. (To be on the safe side, just rename "Junk" and "Junk.msf" to "OldJunk" and "OldJunk.msf".)
  • Not for users with limited computer skills: I found the problem in the account folder: there was not the "Junk" file and there was a folder named Junk. I've deleted the folder Junk and i've created a file named Junk and the problem was solved. Hope is helpful.