Junk messages not moved: Difference between revisions

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(renaming always better than deleting (additional danger of restoring from Recycle Bin))
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* '''Not for users with limited computer skills:''' close thunderbird, find your [[profile folder]] and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail.
* '''Not for users with limited computer skills:''' close thunderbird, find your [[profile folder]] and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail.


* '''Not for users with limited computer skills:''' close thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages.
* '''Not for users with limited computer skills:''' close thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages. (To be on the safe side, just rename "Junk" and "Junk.msf" to "OldJunk" and "OldJunk.msf".)

Revision as of 05:54, 12 April 2005

This page is a work in progress. Please contribute additions and corrections.

Symptoms

Problems some people have experienced with Thunderbird's Junk Mail Controls:

  • Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder. Sometimes it starts moving messages again; sometimes some messages are moved but others are not.
  • Manually running junk filters ("Tools -> Run Junk Mail Controls on Folder") works as expected, including moving all messages marked as Junk to the Junk folder.
  • The Junk Mail Log ("Tools -> Junk Mail Controls -> Junk Mail Log") may erroneously say the messages have been marked as Junk and moved. (needs to be verified)

Solutions

As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions. These solutions have been proposed, but none are verified to always work:

  • Workaround: manually run the junk-mail filter: "Tools -> Run Junk Mail Controls on Folder".
  • Delete all messages in the Junk folder.
  • Not for users with limited computer skills: close thunderbird, find your profile folder and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail.
  • Not for users with limited computer skills: close thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages. (To be on the safe side, just rename "Junk" and "Junk.msf" to "OldJunk" and "OldJunk.msf".)