Junk messages not moved: Difference between revisions
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This page is a work in progress. | ''This page is a work in progress. Please contribute additions and corrections.'' | ||
==Symptoms== | ==Symptoms== | ||
' | Problems some people have experienced with Thunderbird's [[Junk Mail Controls]]: | ||
* Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder. Sometimes it starts moving messages again; sometimes some messages are moved but others are not. | |||
* Manually running junk filters ("Tools -> Run Junk Mail Controls on Folder") works as expected, including moving all messages marked as Junk to the Junk folder. | |||
* The Junk Mail Log ("Tools -> Junk Mail Controls -> Junk Mail Log") may erroneously say the messages have been marked as Junk and moved. ''(needs to be verified)'' | |||
==Solutions== | ==Solutions== | ||
As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions. These solutions have been proposed, but none are verified to always work: | |||
* | * Workaround: manually run the junk-mail filter: "Tools -> Run Junk Mail Controls on Folder". | ||
* | * [[Compacting Folders (Thunderbird)|Compact]] the Junk folder. | ||
* | * Delete all messages in the Junk folder. | ||
* ''' | * '''Not for users with limited computer skills:''' close thunderbird, find your [[profile folder]] and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail. | ||
* | * '''Not for users with limited computer skills:''' close thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages. |
Revision as of 12:40, 5 April 2005
This page is a work in progress. Please contribute additions and corrections.
Symptoms
Problems some people have experienced with Thunderbird's Junk Mail Controls:
- Thunderbird marks messages as Junk as expected, but it stops moving messages to the Junk folder. Sometimes it starts moving messages again; sometimes some messages are moved but others are not.
- Manually running junk filters ("Tools -> Run Junk Mail Controls on Folder") works as expected, including moving all messages marked as Junk to the Junk folder.
- The Junk Mail Log ("Tools -> Junk Mail Controls -> Junk Mail Log") may erroneously say the messages have been marked as Junk and moved. (needs to be verified)
Solutions
As of 17 November 2004 this problem is a known bug in Thunderbird 0.9 and possibly earlier versions. These solutions have been proposed, but none are verified to always work:
- Workaround: manually run the junk-mail filter: "Tools -> Run Junk Mail Controls on Folder".
- Compact the Junk folder.
- Delete all messages in the Junk folder.
- Not for users with limited computer skills: close thunderbird, find your profile folder and delete the "Junk.msf" file. WARNING: Deleting the wrong file can cause loss of your e-mail.
- Not for users with limited computer skills: close thunderbird, find your profile folder and delete the "Junk" file and "Junk.msf" file. Create a new, empty "Junk" file. WARNING: All messages in the Junk folder will be irrevocably lost. Deleting the wrong file can cause loss of other messages.