View source for Images or animations do not load

This article is about problems loading images (PNG, JPG, or GIF) or animations. It does not cover problems with video or plugins such as [[Flash]]. Those can be found in [[Video or audio does not play]].

== First steps ==
# In your [[Menu differences|Options/Preferences]] settings,
#* For Firefox, under the "Content" tab, make sure that "Load images automatically"  and "Enable [[JavaScript]]" are both checked  (both are checked by default) and that there are no exceptions.  
#*For Mozilla Suite/SeaMonkey,  under "Privacy & Security -> Images",  make sure that "Accept all images"  is selected.  Also, under "Advanced -> Scripts & Plugins",  make sure that  "Enable JavaScript for"  "Navigator" (or "Browser") is checked and make sure that, under "Allow scripts to:",  a checkmark is included next to "Change images".  
# Hold down the <Shift> key and click the Reload button to force a fresh reload of the page [http://forums.mozillazine.org/viewtopic.php?t=450892].   
# If you are using anything to block webpage content (e.g., [[Removing_unwanted_content_on_webpages#Adblock_and_Adblock_Plus|Adblock or Adblock Plus]], or a [http://www.mvps.org/winhelp2002/hosts.htm hosts file]),  disable it.  
# If you use ZoneAlarm Pro or eTrust Firewall, see the [[#Security software|Security software]] section below. 
# If you have enabled [[network.http.pipelining]] (a "tweak" designed to improve page loading time), disable it in [[about:config]] by typing "pipelining" in the filter and right-clicking all entries and choosing Reset. (If you set this preference by editing the "[[user.js]]" file, remove this edit.) Some websites do not support pipelining, which may result in images not being sent.
# [[Clearing the cache|Clear the cache]].  In Firefox: "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> "Advanced -> Network / Cache (or Offline Storage) -> Clear Now" (or use "Tools -> Clear Private Data",  if "Cache" is selected in your  [https://support.mozilla.org/kb/Options+window#Private_Data Privacy / Private Data] settings).  In Mozilla Suite/SeaMonkey: "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Advanced -> Cache -> Clear Cache". 
# Remove cookies.  In Firefox: "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Privacy / Cookies -> Show Cookies" (or use "Tools -> Clear Private Data", if  "Cookies" is selected in your [https://support.mozilla.org/kb/Options+window#Private_Data Privacy / Private Data] settings).  In Mozilla Suite/SeaMonkey:  "Tools -> Cookie Manager -> Manage Stored Cookies".

If none of these suggestions help, try the rest of the solutions in this article.

== Images do not load ==
Make sure that you are allowing all images to load and that images from specific sites are not being blocked:  
*In Firefox, look under "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]]  -> Content" and
** Make sure that "Load images automatically" is checked. 
** Open [Exceptions] and remove any sites being blocked.
** Use [[about:config]] to make sure that the preference [[permissions.default.image]] is set to "1", the default value (right-click and select "Reset" if any other value is shown).   [http://forums.mozillazine.org/viewtopic.php?p=2540512#2540512] 
*In Mozilla Suite/SeaMonkey, look under  "[[Menu differences in Windows, Linux, and Mac|Edit -> Preferences]] -> Privacy & Security -> Images" and
** Make sure that "Accept all images" is selected  
** Open [Manage Image Permissions] and remove any site listed with the status, "site cannot load images".
Other reasons that images may not load:
* If images are blocked on site, click on the location bar's favicon for "More Information" and check the Media tab there for "Block images from ...".  (If it is check-marked, you probably did not open the Exceptions button above).
* Even if you can see the site and some images, third party images may still be blocked from other sites by Extensions such as "[https://addons.mozilla.org/firefox/addon/1865 Adblock Plus]" or with a [http://www.mvps.org/winhelp2002/hosts.htm hosts file].
* The site hosting the images may be down or experiencing difficulties, try loading the site from another computer or browser to see if this is the case.
* A router or security software is blocking what appears to be an excessively large number of connections (interpreting it as a "SYN flood").  This can be caused by changing network settings in Firefox, or by inappropriate settings in the router or security software.[http://forums.mozillazine.org/viewtopic.php?f=38&t=883835&p=4636365#p4636365]
* Images from a site can be blocked from a context menu (right-clicking, in Windows).  A site could be blocked accidentally by right-clicking on an image.
*If images such as Google maps don't load (or won't zoom in and out):  In Mozilla Suite/SeaMonkey, go to your  [[JavaScript#Advanced JavaScript settings | advanced JavaScript settings]] and make sure "Change Images" is enabled.  This option was removed in Firefox 1.5 [https://bugzilla.mozilla.org/show_bug.cgi?id=239438] so you'll need to type [[about:config]] in the address bar and check the list to verify that the related preference ''dom.disable_image_src_set'' is set to "false".  If it isn't,  context-click (right-click) the preference name and select "reset", or double-click to toggle. 
* Some image references contain backslashes (e.g. <tt>something.com\blah.jpg</tt>), which cause the images to be loaded in Internet Explorer but not other browsers. If you see the image's URL contains a backslash, contact the webmaster about the issue. The [http://gemal.dk/mozilla/slashy.html Slashy] extension will let you work around this problem.
* Some sites will block the request if no referring URL is sent.  Use [[about:config]] to make sure that the preference [[network.http.sendRefererHeader]] is set to "2" (default) and reset, if necessary.  Also make sure that all proxies, firewalls, and other security software allow the referrer to be sent.
* As a security precaution, references to images on your local computer from a remote web site are disabled. If you encounter this restriction and you understand the security implications, you can [[Links to local pages don't work | disable this security measure]].
*[[Problematic extensions]] can cause images not to load.  If you have one of these extensions, you can disable it in Firefox via "Tools -> Add-ons -> Extensions":
** Among other issues,  the [http://www.skype.com/help/guides/ff_extension/ Skype extension for Firefox] (installed with Skype) can prevent images from loading and causes the error,  ''The image cannot be displayed because it contains errors''.  [https://bugzilla.mozilla.org/show_bug.cgi?id=432975] [http://forums.mozillazine.org/viewtopic.php?f=9&t=628686]  
**The "RealPlayer Browser Record Plugin" extension (included as an option when installing [[RealPlayer]])  can cause images on a web page to no longer display if you reload the page  [http://forums.mozillazine.org/viewtopic.php?t=631499]

Many of the solutions under [[Error loading websites#Error loading some websites | Error loading some websites]] and [[Error loading websites#Websites randomly don't load | Websites randomly don't load]]  will also fix image loading problems.

== Images load but look wrong ==

* If the colors appear wrong, try the solutions in [[Website colors are wrong]].
* If you are using any sort of web accelerator software, disable it and see if images load properly. 
* If the image is very large, Firefox by default will resize it to fit inside the browser window. If you prefer to see the image full size you can either click on the image to resize it, or, in Firefox 1.5, you can go into "[[Menu differences in Windows, Linux, and Mac|Tools -> Options]] -> Advanced -> General" and un-check "Resize large images to fit in the browser window".  (Starting in Firefox 2.0, this option  has been removed from the user interface [http://forums.mozillazine.org/viewtopic.php?p=2521190#2521190].) 
* If you are using the [http://imagezoom.yellowgorilla.net/ Image Zoom extension], go to "View -> Image Zoom -> 100% (Original Size)". [http://imagezoom.yellowgorilla.net/forums/ Additional support for Image Zoom]

== Images load as text or gibberish ==

See [[Page displays as gibberish]].

==Images do not animate==

Access [[about:config]] and find '''image.animation_mode''', which determines how to animate multi-frame GIF images.  Reset the preference to the default setting, if necessary.   Possible value are:
*'''none''': animated images will never play. 
* '''once''': animated images will play once. 
*'''normal''' (default): animated images will play as normal.

== Security software ==
*Some security software may block certain images by identifying them as "web bugs" or may stop .gif image animations.  If you are using ZoneAlarm Pro or CA (eTrust) Personal Firewall, do the following to correct these problems:
# Open the Firewall Control Center.
# Select "Privacy" on the left tabs.
# Select "Custom" in the Cookie Control section.
# Uncheck the box for "Disable web bugs" in the "3rd Party Cookies" section.
# Select "Custom" in the Ad Blocking section.
# Uncheck the box for "Animation", as shown [http://kb.mozillazine.org/images/ZAPprivacy.png here].  
*If CA Personal Firewall 2007 is installed and images on certain websites aren't loading, see the support document, [http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=2565 Pictures do not load on websites since installing CA Personal Firewall 2007].

== Images still do not load correctly ==

If you have tried all of the solutions in this article and images or animations still don't load correctly:
* Try the rest of the solutions in [[Websites look wrong]].
* In some cases, a corrupt profile can cause images not to load. To see if this is the case, close your browser (if open) using "File -> Exit" and  [[Kill application | make sure it is not running in the background]]. [[Profile backup|backup your profile]], then [[Profile Manager#Creating a new profile|create a new profile]]. If it works, you can [[Migrating_settings_to_a_new_profile | selectively copy back your important profile data]] to the new profile. If it still does not work, you should perform the rest of the [[Standard diagnostic | standard diagnostic]].

== See also ==
* [[Permissions.default.image]]


[[Category:Issues (Firefox)]]
[[Category:Issues (Mozilla Suite)]]
[[Category:Websites]]