Forwarded messages not readable: Difference between revisions

From MozillaZine Knowledge Base
Jump to navigationJump to search
(Restructured this for better readability, added ISP .eml-suffix block)
Line 1: Line 1:
''This article applies to both Thunderbird and the Mozilla Suite.''
''This article applies to both Thunderbird and SeaMonkey / Mozilla Suite.''


===Symptoms===
==Symptoms==
When I forward messages, Thunderbird (or the Mozilla Suite) tries to forward the message in some weird sort of attachment that no one can read.  It doesn't copy the message into the new message.
By default, Thunderbird and SeaMonkey try to forward the message as an ".eml" attachment, where the name is derived from the subject line.  It doesn't copy the message into the new message.


===Solution===
===Problems===
College students or others who use webmail interfaces tend to have this problem, as well as users of command-line clients like PINE and Mutt. The fix: [[Thunderbird : FAQs : Using Plain Text | Use plain text]] and disable HTML and MIME.
* Certain e-mail clients, e.g., webmail interfaces as well as command-line clients like PINE and Mutt tend to have problems with displaying such ".eml" attachments.
* Many internet service providers block attachments with specific suffixes that are known to potentially contain viruses. This frequently includes ".eml" attachments. Thus, these attachments may be removed or the complete e-mail discarded.


==Another solution===
===Solutions===
In Thunderbird, click on Tools/Options. Select the Composition category and the General tab.  Select "Inline" from the drop-down box next to Forward Messages.
* If you do not see messages ''received'' as ".eml" attachment, make sure to have "Display Attachments Inline" checked in the "View" menu.
* ''Send'' e-mails inline rather than as an attachment: In Thunderbird, click on Tools/Options. Select the Composition category and the General tab.  Select "Inline" from the drop-down box next to Forward Messages.
* If the e-mail is still not readable, [[Thunderbird : FAQs : Using Plain Text | use plain text]] and disable HTML.


[[Category:Issues (Thunderbird)]]
[[Category:Issues (Thunderbird)]]

Revision as of 19:42, 3 September 2007

This article applies to both Thunderbird and SeaMonkey / Mozilla Suite.

Symptoms

By default, Thunderbird and SeaMonkey try to forward the message as an ".eml" attachment, where the name is derived from the subject line. It doesn't copy the message into the new message.

Problems

  • Certain e-mail clients, e.g., webmail interfaces as well as command-line clients like PINE and Mutt tend to have problems with displaying such ".eml" attachments.
  • Many internet service providers block attachments with specific suffixes that are known to potentially contain viruses. This frequently includes ".eml" attachments. Thus, these attachments may be removed or the complete e-mail discarded.

Solutions

  • If you do not see messages received as ".eml" attachment, make sure to have "Display Attachments Inline" checked in the "View" menu.
  • Send e-mails inline rather than as an attachment: In Thunderbird, click on Tools/Options. Select the Composition category and the General tab. Select "Inline" from the drop-down box next to Forward Messages.
  • If the e-mail is still not readable, use plain text and disable HTML.