Browser will not start up: Difference between revisions
Alice Wyman (talk | contribs) ("Profile locked": highlighted different error messages; "Windows-specific problems": rewrote Vista issue again, more in line with prior version.) |
(issue from 1.0.7. bye.) |
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==Windows-specific problems== | ==Windows-specific problems== | ||
==="The program must close to allow a previous installation attempt to complete. Please restart."=== | ==="The program must close to allow a previous installation attempt to complete. Please restart." on Vista=== | ||
If you are receiving this message when attempting to start Firefox | If you are receiving this message when attempting to start Firefox and a restart has no effect: | ||
Restart your system. Go to "Start -> Start Search" and type in <tt>%APPDATA%</tt>. From there, go to this path: Local\VirtualStore\Program Files\Mozilla Firefox</tt> and delete the file "xpicleanup.'''dat'''". You should now be able to start Firefox.[https://bugzilla.mozilla.org/show_bug.cgi?id=369221] | |||
If the problem persists, restart your system once again, then delete the "xpicleanup.'''exe'''" file in the Firefox [[installation directory]] (usually <tt>C:\Program Files\Mozilla Firefox</tt>). | |||
==="Error opening file for writing..." on Vista=== | ==="Error opening file for writing..." on Vista=== | ||
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==="JS_DHashTableOperate could not be located in the dynamic link library js3250.dll"=== | ==="JS_DHashTableOperate could not be located in the dynamic link library js3250.dll"=== | ||
If you attempt to start Firefox 2 and receive the error, "The procedure entry point JS_DHashTableOperate could not be located in the | If you attempt to start Firefox 2.0.0.0 and receive the error, "The procedure entry point JS_DHashTableOperate could not be located in the | ||
dynamic link library js3250.dll", it indicates a faulty installation caused by upgrading from an earlier Firefox version without exiting all firefox.exe processes | dynamic link library js3250.dll", it indicates a faulty installation caused by upgrading from an earlier Firefox version without exiting all firefox.exe processes. Uninstall Firefox and install the latest version from [http://mozilla.com Mozilla.com].[https://bugzilla.mozilla.org/show_bug.cgi?id=357890] | ||
==Linux-specific problems== | ==Linux-specific problems== | ||
Revision as of 18:09, 18 May 2007
If Firefox or Mozilla Suite fails to start then this article may help. (If it starts up but won't load any web pages, then read this article. If it starts but your bookmarks or other settings are gone, read this article.)
Profile locked
Either of the following errors can occur when you start your Mozilla browser if the profile is inaccessible or "locked":
- Profile in use: The Firefox, Mozilla Suite or SeaMonkey Profile Manager appears and you receive a "profile in use" error when you attempt to start your Mozilla browser.
- Firefox is already running but is not responding: A "Close Firefox" window appears when you attempt to start Firefox 1.5 or later, with the message, "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."
Ending the browser process or restarting the system will normally unlock the profile. If not, see this article for further instructions.
Firefox will not start after installing or updating McAfee SiteAdvisor
Firefox may fail to open after installing or updating the McAfee SiteAdvisor Firefox extension [1] or after an update to McAfee software that includes the SiteAdvisor component [2]. According to this SiteAdvisor support article, the problem occurs because of a conflict between SiteAdvisor and automatic proxy configuration scripts in Firefox. Either end the firefox process that remains in memory, start Firefox in Safe Mode and uninstall the SiteAdvisor extension from the Tools -> Extensions window or follow the workaround given in the SiteAdvisor support article. If SiteAdvisor is installed as part of a McAfee software package such as McAfee Internet Security Suite, you can selectively remove just the SiteAdvisor component using the McAfee uninstaller, e.g., via Windows Add/Remove programs. [3].
Windows-specific problems
"The program must close to allow a previous installation attempt to complete. Please restart." on Vista
If you are receiving this message when attempting to start Firefox and a restart has no effect:
Restart your system. Go to "Start -> Start Search" and type in %APPDATA%. From there, go to this path: Local\VirtualStore\Program Files\Mozilla Firefox and delete the file "xpicleanup.dat". You should now be able to start Firefox.[4]
If the problem persists, restart your system once again, then delete the "xpicleanup.exe" file in the Firefox installation directory (usually C:\Program Files\Mozilla Firefox).
"Error opening file for writing..." on Vista
Firefox may require you to be logged in as an administrator. As a workaround, to launch Firefox, right-click the icon and choose "Run As Administrator".[5][6]
"JS_DHashTableOperate could not be located in the dynamic link library js3250.dll"
If you attempt to start Firefox 2.0.0.0 and receive the error, "The procedure entry point JS_DHashTableOperate could not be located in the dynamic link library js3250.dll", it indicates a faulty installation caused by upgrading from an earlier Firefox version without exiting all firefox.exe processes. Uninstall Firefox and install the latest version from Mozilla.com.[7]
Linux-specific problems
Ownership
If you used "sudo" to install Firefox and it starts at the end of the install process and runs when you log in as root but fails to run as a normal user, then check the ownership of "$HOME/.mozilla" and subdirectories. The symptoms are that you won't get any error messages, and Firefox will exit with a value of 1. The ownership of "$HOME/.mozilla" and subdirectories may be set to "root:root", and you will need to execute
chown -R <username>:<usergroup> $HOME/.mozilla
at the command line to get Firefox to work (Firefox 1.0.x).
Similarly other users on the system may need their ".mozilla" folder 's permissions changed using "chown" as shown above.
Fedora 4 libstdc++
When you run from the console window the command /{path to download location}/firefox/firefox you may see
/usr/local/firefox/firefox-bin: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directories
On Fedora 4, you need to install libstdc++ by running yum install /usr/lib/libstdc++.so.5. After running this, rpm -qf /usr/lib/libstdc++.so.5 should print compat-libstdc++-33-3.2.3-47.fc4.
"/lib/i686/libc.so.6: version 'GLIBC_2.3' not found required by /{path to download location}/firefox/libxpcom.core.so"
If you see
/lib/i686/libc.so.6: version 'GLIBC_2.3' not found required by /{path to download location}/firefox/libxpcom.core.so
or something similar when starting Firefox, then the library is not new enough to support Firefox 1.5 and possibly previous versions. Updating GLIBC is not advised as other applications depend upon it. If possible, migrate to a newer Linux distribution with an updated version of GLIBC.
Other solutions
Perform the standard diagnostic.
