Application not responding: Difference between revisions

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# Restart Thunderbird.
# Restart Thunderbird.
# Wait for Thunderbird to recreate the indexes.
# Wait for Thunderbird to recreate the indexes.
==See also==
* [[Standard diagnostic (Thunderbird) | Standard diagnostic for Thunderbird]]


==External link==
==External link==

Revision as of 14:20, 1 January 2006

Symptoms

In Windows, Thunderbird is not responding. It may also be using 100% of the processing power.

Solution

In some cases, this can be caused by one of the index files for the mail files being corrupted.

  1. Exit Thunderbird.
  2. Find your profile folder.
  3. Open the folder containing your stored messages. For instance, if you are using the Global Inbox, this would be the "Local Folders" folder inside the "Mail" folder.
  4. Select all .msf files—these are the index files—and delete them.
  5. Restart Thunderbird.
  6. Wait for Thunderbird to recreate the indexes.

See also

External link

  • Bug 243701: Thunderbird freezes / crashes after inactivity