From MozillaZine Knowledge Base
I try the following queries and advice in mind as I work:
--> Working on Wikis
The Four-way test from Rotary International
- Is it the truth?
- Is it fair to all concerned?
- Will it build goodwill and better relationships?
- Will it be beneficial to all concerned?
--> Working with others on Wikis
Queries from the Religious Society of Friends
- Do I approach others with respect and concern?
- Am I concerned with community and its needs?
- Am I an agent for tolerance and acceptance?
- Can I forgive others easily?
- Is there harmony between what I believe and how I act?
--> Working through Conflict
Some suggestions from Larry Sanger on what wiki users should do:
- Be open and warmly welcoming, not insular,
- Be focused singlemindedly on writing, not on Usenet-style debate,
- Recognize and praise the best work, work that is detailed, factual, well-informed, and well-referenced,
- Work to understand what neutrality requires and why it is so essential to and good for this project,
- Treat your fellow productive, well-meaning users with respect and good will,
- Attract and honor good people who know a lot and can write about it well, and
- Show the door to trolls, vandals, and wiki-anarchists, who if permitted would waste your time and create a poisonous atmosphere here.
--> An outline for a Wikicovenant from Kingturtle:
- Make others feel welcome (even longtime participants; even those you dislike)
- Create and continue a friendly environment
- Turn the other cheek (which includes walking away from potential edit wars)
- Give praise, especially to those you don't know (most people like to know they are wanted and appreciated)
--> Words of Wikiwisdom
- Be bold in using non-sysop powers. Be timid in using Wikipedia:sysop powers. Be bold when you anticipate no objections. Be timid when objections have already been expressed. -- Martin
- ...being an administrator places a very heavy burden of responsibility. Administrators become the brunt of all the misguided antagonism from disgruntled and problem users, and yet must always act with the utmost dignity and level-headedness. -- Mark Ryan
- ...plus almost all actions are reversible -- unlike military force. There's no "Votes for unbombing" -- me on why there isn't a "Wikijunta"
- One doesn't fight a troll. Reverse troll. Take a troll and transmute it into something positive to say about the world. Over and over again. Without falter, without anger. If it isn't a troll, then you win. If it is a troll, you win. It isn't an easy solution, but it is the easiest. Maybe instead of being an emotional cost, it will turn into a source of emotional energy. Especially if we remember that we don't have to reply right away. The faster we reply the more emotionally charged the place is. Glaciality. -- my Go-King
- We quiet our conscience from being responsible for the death of millions of innocent, beautiful creatures by ridiculing the ones who have managed to overcome the same primitive desires. -- Erik speaks about vegetarians.
And here's what I do for work out in the real world, if you're curious: Cambridge Consulting Services Group.